iContact Honored With ICMI's Global Call Center of The Year Award

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The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. ITEXPO West begins in: 77 Days. REGISTER NOW! Feature Articles iContact Honored With ICMI's Global Call Center of The Year Award Raleigh, NC based email marketing and social media marketing company, iContact Corporation recently won the prestigious Global Call Center of the Year Award from International Customer Management Institute (ICMI). iContact was chosen in the small-medium call center category. Chatter Box Call Center Acquires Humsay I Global Services Ltd Chatter Box has acquired Humsay I Global Services Ltd, one of the oldest call centers and BPO service providers in India. TeamSupport.com Announces Integration with Batchbook TeamSupport.com, a trend-setting provider of SaaS-based customer service and help desk tools, has announced integration with Batchbook, a powerful social CRM system from BatchBlue Software. BroadVision Clearvale for Social CRM Launched The Clearvale solution for Social Customer Relationship Management or CRM is now available. An announcement in this regard was made by BroadVision, Inc. at the Enterprise 2.0 show. BroadVision is a top company in cloud-based social business solutions. LiveOps Appoints Marty Beard as New President and CEO LiveOps, a provider of cloud-based contact center solutions, announced the appointment of Marty Beard as President and Chief Executive Officer effective July 18, 2011. Well Known Non-Profit Membership Organization Selects Alpine Access to Deliver Service through Home-Based Agents The pioneer of the virtual contact center model, Alpine Access, has been selected by one of the nation's largest membership organizations for people over 50 to provide nationwide support to thousands of its members. Under the contract, the company's home-based employees will provide assistance to both new and existing members of the organization. Intrado Completes Acquisition of Contact One Intrado Inc., a subsidiary of West Corporation and a premier provider of 9-1-1 technology solutions, has successfully acquired Contact One, a major player in integrated 9-1-1 geographic information system data management solutions for public safety. View all Communities

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