Predictive Dialers in the Cloud - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 6/27/2011 eNewsletter

ITEXPO West begins in: 77 Days. REGISTER NOW!   Featured Articles » Company Finds Contact Center Software Useful in Move to In-House Call Center » Fonality's Cloud Telephony Survey Yields Important Customer Service Results » Alcatel-Lucent (Genesys) On Contact Center Performance » Soffront Explodes the Biggest Cloud CRM Myths   Sponsored By: inContact How much can you increase your profitability? Frost & Sullivan study proves cloud-based call centers are up to 58% more profitable. Download the full results of the TCO study.   Top Stories » Dimension Data Shows Results of 2011 Global Contact Center Benchmarking Report » Effective Hosted Contact Center Solutions to Be Delivered In France through Umanis and Altitude Software Partnership » Global CRM Applications Market to Touch $18 Billion in 2011: IDC » IDC Focuses on CRM Applications Market   From The Expert Corner June 23, 2011 Using a Hosted Predictive Dialer to Complete Call Center Functionality from the Cloud  By Tracey E. Schelmetic, TMCnet Contributor If you've ever watched the process of equipping and launching a contact center, you will have noticed a few things: First, it was very expensive and required a lot of new hardware and software, mostly from different vendors. Second, it was a nightmare to integrate all those multi-vendor solutions. Third, it took a very long time. Finally, once the call center was equipped, it was cumbersome, time-consuming and expensive to manage and had all the flexibility of a steel girder. But it generally did what you wanted it to, as long as you and a team of others put a great deal of time, effort and cash into it on an ongoing basis. Maybe, though, you found after the fact that you didn't like one component of the solution: perhaps the CRM component, or maybe the call recording. That was too bad: your organization had just spend five or six figures (or seven?) on the solution – on hardware, software, licenses, integration and professional services – so you were stuck with it for the rest of its useful life...or longer, if its life ended during a tight budget year. If your organization had multiple sites, you had to repeat these steps as many times as necessary...and then integrate all those systems across your multiple sites... Read More   Featured Video Interview with Telx   TMCnet Free Premium Content » Boosting Contact Center Performance Management with Genesys Applications    Latest Blogs » Drive by Voice, Put CRM Data To Work, Intuit's Bad CRM, Customer Power Protection » The (Social) Customer Isn't Always Right » Where Google is Vulnerable to the FTC Probe   Featured Channels » Call Center Training » Auto Dialer » CRM Solutions   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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