Salesforce Receives High Honors from Forrester Research - Customer Inter@ction Solutions

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ITEXPO West begins in: 82 Days. REGISTER NOW!   Featured Articles » Pre-Paid Debit Card Company Chooses inContact's Hosted Call Center Software » RCCSP Offers Intensive Contact Center Training in Canada July 11-15 » What is Customer Service Software? » Survey Reveals Strong CRM Adoption among SMBs   Sponsored By: SIP Tutorial Bringing SIP to the Web The SIP Tutorial is a full day training program that will focus on SIP technology from SIP messaging, though Server types, Security, Firewall and NAT operation, SIP Trunking, Troubleshooting and SIP in Unified Communications.   Top Stories » Interior Concepts Offers Support for your Call Center Furniture Outfitting Experience » Resource Center for Customer Service Professionals Receives Call Center Outsourcing Certification » Asterisk Provider Deploys Indosoft Contact Center Software » Regal Technologies and Debt Resolve Partner to Market their Web and IVR Solutions   From The Expert Corner Salesforce Receives High Honors from Forrester Research June 22, 2011 By Juliana Kenny, TMCnet Web Editor   Recently cited as a leader in the platform-as-a-service arena, Salesforce.com (News - Alert) has been featured in two Forrester (News - Alert) Research studies. As a leader in the CRM cloud computing industry, Salesforce was named in Platform-As-A-Service For Vendor Strategy Professionals, Q2 2011 and The Forrester Wave and Platform-As-A-Service For App Dev And Delivery Professionals, Q2 2011. Issued last month, both reports gave Salesforce the highest scores possible for its partner and product strategy and services. With an ISV Scenario evaluation, The Forrester Wave for PaaS for Vendor Strategy Professionals awarded Salesforce’s administration, management, cloud connectivity, corporate strategy, financial strength, and distribution channels. The report stated, “Salesforce.com's aggressive investments to expand its Force.com portfolio certainly support that notion, as do the additional platform products salesforce.com added during late 2010 and the Heroku acquisition.”...Read More   Featured Video Interview with Cloud-Cruiser   TMCnet Free Premium Content » Connect in the Cloud » Forecasting, Planning, and Analysis for Complex Contact Center Operations    Latest Blogs » VoltDelta on Customer Care, Contactual Cloud Computing, Hosted Call Center ROI, Flexera and CRM   Featured Channels » Call Center Furniture » IVR » Auto Dealer CRM   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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