Sitel Launches "Call Center Outsourcing" Community on TMCnet

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Sitel Launches Call Center Outsourcing Community on TMCnet TMC announced today that the Call Center Outsourcing Global Online Community, sponsored by Sitel, a leading global customer care outsourcing provider, has been launched as the newest addition to the TMCnet Online Community program. The Call Center Outsourcing site is designed for decision-makers, service providers, and enterprises seeking information about call center outsourcing-including global sourcing, global operating standards and global private networks. Sitel and TMCnet will work together to provide compelling, call center industry content on a weekly basis in the form of feature articles, industry news, white papers, client success stories, solution profiles and media/analyst opinions. The Call Center Outsourcing Community can be found at: http://call-center-outsourcing.tmcnet.com   About Sitel Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey. Sitel's 52,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information please visit www.sitel.com. Featured Articles Video: Sitel Sources Presents 'The Calculus of Outsourcing' Sitel, a global customer care outsourcing provider, recently released Sitel Sources, a collection of interactive video chapters told through the voices of Sitel executives, highlighting call center outsourcing industry trends, Sitel's use of the latest technologies and company wins. "The Calculus of Outsourcing" features Amit Shankardass, global chief marketing officer at Sitel and captures his thoughts on the relationship of call center outsourcing between the client and provider.   Key Drivers for Call Center Outsourcing The idea of outsourcing can have a negative tone when it means that jobs will be lost and companies are moving operations to another location. For a company seeking ways to keep customer service at a manageable price point, call center outsourcing doesn't have to mean moving customer service offshore - it just means leveraging a platform for enterprise-wide benefits.   Call Center Outsourcing: My Way, Right Away, Why Pay? Meet Generation Y- Part 1 T. Scott Gross, a keynote speaker, performance management consultant and writer of the management classic book, "Positively Outrageous Service," recently spoke about the latest project he is working on. In conjunction with Sitel, a global call center outsourcing and customer care provider, Gross is working on a white paper that will focus on Generation Y, titled "My Way, Right Away, Why Pay?"     For more information about becoming a TMCnet Community or Channel partner, please contact Anna Ritchie.

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