WEBINAR: Take the Risk Out of Cloud Contact Centers with IP/MPLS

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Take the Risk Out of Cloud Contact Centers with IP/MPLS Join XO Communications, NCO Group & LiveVox to discuss how the Cloud solves 8 historic problems with contact center operations Tuesday July 19, 2011 2:00 PM ET 11:00 AM PT   Contact center executives are being pushed to adopt cloud computing strategies. There's a lot of hype, but what are the real benefits and what is the right roadmap for adoption? Join network, operations and technology executives at XO Communications, NCO Group and LiveVox to discuss how IP/MPLS reduces the risk of cloud migration. Then discuss how the cloud can help 8 historic call center constraints. Attendees will learn: How to leverage MPLS as a path to the cloud Solving network, security and redundancy challenges with cloud migration How to solve operational challenges like seasonality, tech portability and call volume spikes Solutions to IT challenges like integration, VoIP migration and obsolescence How to spot cloud contenders and cloud pretenders Who should attend: Contact center decision makers IT and Operations executives IT consultants and telecom/technology resellers Get a jump on learning how the cloud can solve contact center constraints by downloading "How Cloud-Based Switching Simplifies Multi-Site Routing" Webinar attendees will also receive a copy the XO Communication whitepaper: "The Benefits of Migrating to MPLS," as well as other whitepapers from the LiveVox Cloud Strategic Briefing Series. Speakers: Eric Hyman, Director, Product Management, XO Communications Paul McGee, Director, Customer Contact Management, NCO Group Louis Summe, Chief Executive Officer, LiveVox Moderated by: John McNamara, Chief Marketing Officer, LiveVox Webinar attendees will receive strategic briefing papers on how solve historic contact center problems from LiveVox and a whitepaper on the benefits of the MPLS IP-network from XO.   Register Now! Sponsors:

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