Alteva Enhances its Channel Partner Program

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The latest news from the Unified Communications Online Community. Sponsored by Broadvox. Powered by TMCnet. ITEXPO West begins in: 53 Days. REGISTER NOW! Feature Articles Alteva Enhances its Channel Partner Program Philadelphia-based Alteva, a provider of unified communications or UC solutions, announced enhancements to its Channel Partner (News - Alert) Program. Polycom Launches New Video Offerings Specially Designed for Emerging SMBs Polycom, Inc. a supplier of unified communications or UC solutions announced the release of new video offerings that are especially designed for small and medium-sized businesses (SMBs). Singularity Announces Success on Microsoft Windows Azure Platform Singularity has announced that the company's Case Management & BPM product, TotalAgility, now works on the Azure Platform and Dynamics CRM, according to a press release. Silent Communication Opens up its Visual Voicemail Service Globally Silent Communication has said that its visual voicemail mobile client is supporting visual voicemail services for more than 250 different mobile device brands worldwide. Global PC Shipments Hit Due to Shift in Consumer Preference to Smart Phones The global PC shipments registered a marginal growth of 2.6 percent in the second quarter of 2011. The growth is slightly lower than expected due to the slowdown and shift in consumer preference to smart phones and Apple's iPad tablet, according to China-telecommunications.com. Alteva Relaunches Channel Partner Program Alteva has relaunched its channel partner program to help master agents, agents and referral partners expand their offerings, boost revenues and increase market share with a cloud-based UC solution. The updated program provides revenue growth, educational opportunities and profitability for Alteva's channel partners, according to the company, which it was just announced is being acquired by Warwick Valley Telephone. View all Communities Featured Resources Outcome-Driven Customer Experience White Paper EDM Campaign As the global economy recovers and the next era of economic growth begins, transformative results are required to succeed. Leading organizations that outsource portions of their customer care and sales efforts are increasingly aware that they aren't getting what they want out of these effort-based relationships. To set the stage for future success, many have begun turning to a newer outcome-driven customer experience model to ensure their most pressing performance expectations are met. Outcome-driven customer experience turns the traditional outsourcing model on its head by enabling companies to purchase services driven by the desired organizational outcome instead of buying per transaction. Leading-edge outsourcing firms are able to provide new, innovative options in outcome-driven customer experience; shifting from the traditional to the innovative, from output to outcome. Request the white paper on Outcome-Driven Customer Experience and learn about: . Focusing on customer experience outcomes that matter most . Driving results by serving customers needs . Aligning contact center vendors and the customer . 'Zeroing' the delta between performance and progress . Providing flexible customer engagement design

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