Home-Based Agents File Class-Action Suit against AT&T - TMCnet's Agent eNews

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ITEXPO West begins in: 54 Days. REGISTER NOW!   Featured Articles » Kutenda Helps Telecom Agents, IT Outsourcers Get the Word Out » Call Center Agent Arrested by Feds for Leaking Confidential AT&T Info to Hacker Group » Knowlagent Video Explores Goals for Productive Call Center Operations » Harmony Coach and Learn Modules Designed For Better Call Center Agent Performance » Master Agent: Windstream Extends Ethernet Service into New Markets Sponsored By: ITEXPO West - September 13-15, 2011, The Austin Convention Center, Austin, TX ITEXPO is the event with an educational program that teaches resellers, enterprises, SMBs, and Government Agencies how to select IP-based voice, video, fax, and unified communications to purchase or resell. It's where service providers learn how to profitably roll out services their subscribers are clamoring for. ITEXPO is where buyers, sellers, resellers, and manufacturers meet to forge relationships and close deals.   Top Stories » Master Agent Carrier MegaPath Named as a Top Hosted Voice Provider in North America » Vodaplex Named an 8x8 Master Agent Reseller » Leadcall's Call Back Technology Provides Complete Visibility of Call Connection to Agent   From The Expert Corner Home-Based Agents File Class-Action Suit against AT&T July 19, 2011 By Tracey E. Schelmetic TMCnet Contributor AT&T (News - Alert) in Northern California is in a bit of trouble with its home-based call center agents. California employment law attorneys at Blumenthal, Nordrehaug & Bhowmik have been retained to file a class action lawsuit on behalf of the virtual agents against the telecom giant. The home-based agents have alleged that AT&T has violated their rights under the California Labor Code. The class action lawsuit against AT&T for Labor Code violations was filed on March 28, 2011 in the Northern District of California, entitled Perry v. AT&T and Arise, Case No. CV111498JCS (the paperwork can be viewed here.) According to the complaint, AT&T hired the at-home call center employees to provide billing and technical support for AT&T customers. The employees allege that AT&T devised an illegal scheme of mislabeling these virtual at-home call center employees as “independent contractors” as a way of dodging workers' compensation costs as well as paying state and/or federal taxes, said the release... Read More   Featured Video Interview with Telehouse   TMCnet Free Premium Content » Best Practices for VoIP Service Providers » Five Predictive Imperatives for Maximizing Customer Value » Caller Bill of Rights: How to Put Your Callers First When Designing a Voice Solution - 10 Tips for a Better Caller Experience   Featured Channels » Agent Performance » Call Accounting » Workforce Optimization   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of IP Communications professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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