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2011/07/05

Q&A on Interactive Intelligence's CIC 4.0 - Unified Communications

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Thursday July 21, 2011 12:00 pm ET / 9:00 am PT


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June 27, 2011

Q&A with Interactive Intelligence's Tim Passios on CIC 4.0


Earlier this month Interactive Intelligence (News - Alert) announced Customer Interaction Center (CIC) CIC 4.0, which is the latest release in the firm’s long line of innovative contact center solutions. CIC 4.0, available beginning this fall, will give contact centers and enterprises significantly increased scalability, reliability and speech analytics capabilities, among other features.


TMCnet recently interviewedTim Passios, who is director of solutions marketing at Interactive Intelligence, about CIC 4.0. Here are the highlights:..Read More


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