How NLP and IVR Work Together

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The latest news from the IVR Online Community. Sponsored by Plum Voice. Powered by TMCnet. ITEXPO West begins in: 41 Days. REGISTER NOW! Feature Articles How NLP and IVR Work Together NLP stands for "natural language processing," and its technological development has had a heavy hand in the last several decades of the progression of the interactive voice response (IVR) industry. The IVR experts at Plum Voice recently explored this topic as it pertains to the history of voice recognition, and the expansion of voice technologies in general. E Source Reviews North American Electric and Gas Company IVRs E Source (News - Alert) has released the "E Source Review of North American Electric and Gas Company IVRs: 2011, where the company stated that the interactive voice response systems (IVRs) introduced by electric and gas companies in recent years have resulted in improved customer satisfaction. IVR: Nuance Introduces Dragon Go! Navigation App Well, now we cartographically challenged citizens with an iOS-based device have another option: Dragon Go!, a popular new voice-powered search app from speech technology company Nuance that lets you speak what you're looking for. Looking for the closest supermarket? Simply ask the app, and it will automatically launches the Maps app along with the route. West Interactive Simplifies Operations of Premise-Based IVR Systems A managed service offering from West Interactive (News - Alert) simplifies the design, installation and operation of premise-based IVR systems. Interactions Secures $12m Backing for Innovative Voice/Self-Service Solution IVR, whether DTMF or speech rec, is the self-service technology that everyone loves to hate. Web self-service can also be frustrating to use. Yet they are designed right-one of the key features is having backup human assistance options--even those of us who hate communicating with machines may learn to truly like the experience. Optimized Business's Ben Navon on Hosted IVR, Dialing, Routing You are responsible for your company's contact center operations. At the top of your wish list is replacing the ACDs, IVRs and predictive dialers. These vital applications and boxes are several years old; the downturn had kiboshed earlier plans to kick them to the curb. Equally if not importantly they do not support vital new and cost-effective customer-popular channels such as chat, SMS/text and outbound notification. Yap Launches Spanish Language Voice Mail to Text Service Yap (News - Alert), which pioneered the world's first high accuracy, fully automated cloud-based speech recognition platform has extended its platform to enable MetroPCS Spanish customers to read Spanish voicemail messages. IVR Technology Group and ICSA Announce ICSA's 2011 Annual Conference The International Customer Service Association (ICSA) has engaged the IVR Technology Group to partner in promoting the ICSA's Annual Conference, which will be held at the Omni La Mansion del Rio in San Antonio Texas September 18th through the 21st of 2011. View all Communities

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