Interactive Intelligence Turns Focus to South Africa

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ITEXPO West begins in: 19 Days. REGISTER NOW! The latest news from the Contact Center Solutions Community. Sponsored by Interactive Intelligence. Powered by TMCnet.   Feature Articles Interactive Intelligence Turns Focus to South Africa Interactive Intelligence, provider of unified IP business communications solutions, has opened new offices in Johannesburg, South Africa in an effort to expand its contact center business on the continent. Blinds.com Deploys Interactive Intelligence IP Communications Software Solution to Boost Sales Revenue By deploying the Interactive Intelligence (ININ) all-in-one IP communications software solution from Customer Interaction Center (CIC), Blinds.com, online provider of custom window treatments, has reported an increase in its sales revenue. The company decided to deploy CIC's communication software solution because it has been developed on a single-platform software structure. Integration with Tactile CRM Released by LiveChat Integration with Tactile CRM has been released by LiveChat. Chat transcripts can be now directly saved by customers to the appropriate contact in Tactile CRM. An announcement in this regard has been made by the top online CRM system for small business, Tactile CRM. Business Intelligence Solution Provider QlikTec Selects NewVoiceMedia Contact Center Solution NewVoiceMedia, a global provider of enterprise class contact centers delivered via the cloud model, announced QlikTech, a provider of user-driven Business Intelligence, implemented NewVoiceMedia ContactWorld for Salesforce. Customer Service Trends: Monitoring and Responding to Social Media Conversations Most companies today are quite aware that the advent of social media changed the nature of customer service and brand reputation management. Many companies are doing something about the change by using monitoring solutions to keep an eye on what customers are saying about them in online conversations. HealthLine Systems' Clinical Partner Cleveland Clinic Hosts Call Center Leaders Recently, HealthLine showcased Cleveland Clinic's Access to Care Call Center during The 23rd Annual Conference of Healthcare Call Centers in Cleveland, Ohio. According to the company, than 150 healthcare call center leaders toured this center. CSG Inks Agreement with Fortune 500 Companies to Keep Jobs Onshore In a bid to create jobs and keep them onshore, CSG (Culture Service Growth), which offers affordable, world-class outsourcing solutions, announced that it had agreed to provide call center outsourcing support to two more Fortune 500 companies. View all Communities

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