Making Social Media Work For Your Call Center

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Making Social Media Work For Your Call Center   FREE WHITE PAPER Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints and comments that would have previously stayed around the water cooler or dinner table are now broadcast effortlessly by consumers. Because these comments become searchable and permanent, they are extraordinarily powerful. This paper presents three important lessons that should be applied by every executive that oversees a call center: 1) Social Media is a real time scoreboard for your customer service 2) You can't control customer rage, but you can remove key rage-inducing problems 3) Don't expect customers to keep contacting your company on your terms Download this whitepaper today to see how Fonolo is uniquely suited to apply these lessons to your company, without requiring any new infrastructure or changes to your call center.

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