Next Generation 911 Offers IVR Integration to Improve Services

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The latest news from the IVR Online Community. Sponsored by Plum Voice. Powered by TMCnet. ITEXPO West begins in: 27 Days. REGISTER NOW! Feature Articles Next Generation 911 Offers IVR Integration to Improve Services When you think of emergency response, you don't likely think ofInteractive Voice Response (IVR), but perhaps you should. IVR applications can function as emergency alert systems. For organizations that leverage IVR, it is important to understand how this technology can be integrated with emergency services to change how they function overall. Marketing IVR Properly to the End User is Invaluable Short for interactive voice response, IVR is a telephony technology in which someone uses a touch-tone telephone to interact with a database to acquire information from or enter data into the database. Desert Schools Federal Credit Union to Deploy Finivation Software's Voice Biometrics Solution Big news from the IVR industry this past week, and much of it having to do with the SpeechTEK 2011 conference in New York. Financial technology provider Finivation Software has launched voice biometrics solution, VoiceVerify, to enhance credit unions' security measures. IVR: Wipro BPO Chosen as Strategic Partner for TalkTalk UK When one man was struck by a debilitating disease this past year, the doctors treating him weren't his sole team of care-givers. Confined to a bed, the man also found life-saving capabilities in self-service mobile developer Nuance. Thanks to Nuance's Dragon speech recognition software, the man found comfort in his ability to communicate with family members, whom would talk into the application on his wife's smartphone to capture their thoughts and well-wishes. Nuance Communication Extends its Voicemail-to-Text Service to Cox Wireless Customers TalkTalk Telecom Group has selected Wipro (News - Alert) BPO as one of its strategic partners for its outsourced contact centre operations. IVR Dominates in an Increasingly Mobile Communications Reliant World Plum Voice recently highlighted the use of IVR in a blog, stressing the importance of this technology. One important factor in the use of an IVR is the need for either a landline or mobile phone technology to function properly. To gain access to the IVR system, users must have access to some form of phone connection to interact with an inbound or outbound call. That phone connection can even be enabled over the Internet with the use of VoIP. Nexidia Upgrades Its Enterprise IVR Suite Nexidia, a provider of customer interaction analytics solutions, claimed that it has released the Enterprise Speech Intelligence (ESI) product suite version 9.0 integrated with enhanced performance management features that are designed to help supervisors easily monitor and evaluate contact center agent performance. IVR: A Peek at New Apple iOS 5 Speech-to-Text Capabilities According to 9to5mac, iOS 5 will contain significant speech-to-text capabilities courtesy of Apple's close relationship with speech technology company Nuance. A screen shot of the new iOS 5 interface obtained by 9to5mac.com appears to show a small microphone icon that is new to the iPhone screen-based keyboard and located next to the space key. View all Communities

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