Patton, ABP, Broadvox Alliance Unveils VoIPReady Solutions at IP Sizzles

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The latest news from the Unified Communications Online Community. Sponsored by Broadvox. Powered by TMCnet. ITEXPO West begins in: 27 Days. REGISTER NOW! Feature Articles Patton, ABP, Broadvox Alliance Unveils VoIPReady Solutions at IP Sizzles A leader in business and carrier-class VoIP, network access, connectivity, and video surveillance equipment, Patton joined ABP Technology, a value-added distributor of IP Telephony and IP Video solutions, to announce and promote a new VoIPReady offering today at the eighth annual IP Sizzles conference in Dallas. VaporStream Announces New Android Application When it comes to confidentiality, email and texting are risky. Realizing the same, VaporStream, providers of the preeminent recordless messaging service for confidential communications, recently introduced its new Android application. The Strategic Role for Unified Analytics in UC Jim Burton just wrote a provocative blog on NoJitter entitled The Next Phase in Communications. It referred to the role of analytics in the evolution of Unified Communications. Labeling that capability as UC-A, it adds analytics and metrics to business processes. With that thought in mind, I see Unified Analytics as being key tools to both UC planning and managing effective and efficient business process performance wherever people are involved. Teo Survey Highlights the Role of and Need for UC in Workplaces With more freedom and options to communicate, the need for unified communications (UC) becomes greater. Teo, an innovative telecommunications company, made an effort to drive this point home by releasing the results of a survey on UC traction in the workplace. DecisionPoint Releases Cloud-based Grapevine Push-to-Talk Blackberry Client Software The cloud-based Grapevine Push-to-Talk BlackBerry client has been released by DecisionPoint Systems, Inc., a provider of field-based workforce automation solutions. Having been designed as a global communication system, Grapevine has the ability to offer instant voice communication over multiple communication devices. SecureLogix Forms Sales and Marketing Relationship with Liquid Networx SecureLogix Corporation has formed a sales and marketing relationship with Liquid Networx, a provider of telecom lifecycle management solutions throughout the United States and abroad. WVT Communications Seals $17 Million Deal to Acquire Alteva Warwick Valley Telephone Company (WVT Communications), a full service cloud communications company, announced the finalization of the acquisition of Alteva. The $17 million acquisition took place just weeks after the official announcement. Siemens Enterprise Communications to Provide Communications Infrastructure for Peoples Natural Gas Peoples Natural Gas recently announced that they have chosen Siemens Enterprise Communications to overhaul its communications infrastructure. This will upgrade its communications, contact center, and unified communications (UC) environment. Other areas of communications that will be overhauled are its IVR, disaster recovery and business continuity built into the design, audio, video and web conferencing. View all Communities Featured Resources Outcome-Driven Customer Experience White Paper EDM Campaign As the global economy recovers and the next era of economic growth begins, transformative results are required to succeed. Leading organizations that outsource portions of their customer care and sales efforts are increasingly aware that they aren't getting what they want out of these effort-based relationships. To set the stage for future success, many have begun turning to a newer outcome-driven customer experience model to ensure their most pressing performance expectations are met. Outcome-driven customer experience turns the traditional outsourcing model on its head by enabling companies to purchase services driven by the desired organizational outcome instead of buying per transaction. Leading-edge outsourcing firms are able to provide new, innovative options in outcome-driven customer experience; shifting from the traditional to the innovative, from output to outcome. Request the white paper on Outcome-Driven Customer Experience and learn about: . Focusing on customer experience outcomes that matter most . Driving results by serving customers needs . Aligning contact center vendors and the customer . Zeroing the delta between performance and progress . Providing flexible customer engagement design

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