| Featured White Paper on SearchUnifiedCommunications.com | |
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| Social Media in the Contact Center for Dummies | |
| Sponsored by: Avaya | |
| For businesses today, managing the flow of information about their brands, products, and services through social media channels can be a very difficult feat. Customers use social media channels to spread to word about the brands they like or dislike. Organizations must structure how their contact centers organize, distribute and analyze the information they collect. Don’t miss out on this paper as it takes a close look at the commercial tools, as well as free ones, organizations use to manage the massive stream of information they collect from various social media channels. You’ll get the information you need to effectively collect, organize, and distribute social media information within your organization. | |
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