Update | American Business Awards Winners, Lessons From a Customer Service Awards Winner

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August 25 2011

	Follow the Stevie Awards     Share | More Information     • Advertise • Contact Editors • Mailing List • Calendar				IN THIS ISSUE American Business Awards Winners Full-text Now Published   Q&A with Tom Crowley, CEO of MBX, Business Award Winner and Growth Champion   Never Say No: Lessons From a Customer Service Awards Winner   IN BRIEF: Attachment Uploading Now Available in Entry-Submission System; 2012 American Business Awards; Volunteer to Judge the Stevie Awards for Women in Business   Upcoming Stevie Awards Calendar American Business Awards Winners Full-text Now Published   Tweet The full-text of the Stevie Award-winning entries in The 2011 (9th Annual) American Business Awards has now been published. You'll find the complete listings of 2011 honorees on the ABA web site. The American Business Awards are the premier business awards program in the U.S.A., with categories that recognize achievement in every facet of the workplace, from the boardroom to the loading dock. The results of the ninth annual ABA competition were announced during ceremonies in New York on June 20. It's the tradition of the Stevie Awards to publish the full-text of Stevie Award-winning entries, after a time in which the winners have the opportunity to redact any confidential or non-public information from their entries before publication. Stevie-winning nominations are inspiring, educational, motivational...and they're great examples of entries that impartial judges scored highly. So if you're planning to enter the ABAs in 2012, you should start by reading through the winners in the categories you'll likely enter. Read Some of the 2011 ABA Winning Entries... Q&A with Tom Crowley, CEO of MBX, Business Award Winner and Growth Champion   Tweet Tom Crowley, CEO of MBX in Wauconda, Illinois, USA won the Stevie Award for Executive of the Year in Computer Hardware in The 2011 American Business Awards. He is the driving force behind MBX’s expansion in 2010, and for the previous fifteen consecutive years of growth. What are your top 3 tips for keeping up business growth during a downturn? My advice is simple: Constant customer communication; Diligent business development; Keep marketing! What item of news recently caught your eye and why? Jim Hendry, the Chicago Cubs (baseball team) General Manager, just got fired.  They should have given him another chance! Why did this catch my eye? Because I love the Cubs. Do you have a favorite business app? Signal, a homegrown app that our developers created to allow the company to operate at maximum efficiency. It has personalized dashboards that allow each employee to have instant access to just what they need. It’s awesome! Read the Rest of This Article ... Never Say No: Lessons From a Customer Service Awards Winner   Tweet Confero, Inc., of Cary, North Carolina, USA was named Customer Service or Call Center Consulting Practice of the Year in the 2011 Stevie Awards for Sales & Customer Service. Entries for the 2012 awards are now being accepted. All organizations and individuals worldwide may submit entries. Confero, Inc. is a national customer experience measurement firm that helps clients provide a service to their customers. Operating throughout the United States, Canada, and the United Kingdom, the firm offers customer service mystery shopping evaluations, customer brand support services, customer satisfaction research, and employee incentive and recognition programs.  Here we look at how they successfully beat the competition and handled the tough conditions of 2009-10. Never Say No Confero has a policy of never saying “no” to its clients. People have requested some very short deadlines with seemingly impossible logistics, but Confero knew that in each case the client had a need that absolutely had to be addressed. Turn-on-a-Dime Projects Confero is known for its unusually fast, turn-on-a-dime projects. Most competitor companies want 30 to 60 days notice, a substantial setup fee, and multiple meetings in order to accept a project. The Confero team, however, can place a finished project in the field in 30 days or less—sometimes in only 3 to 4 days—which is quite an accomplishment in the industry.  Because of the economic climate, client companies often would not receive funding for projects until the last minute, but these projects were nonetheless important. By using its ability to get a project into the field quickly, Confero was able to really help these clients. Read the Rest of This Article ... IN BRIEF: Attachment Uploading Now Available in Entry-Submission System; 2012 American Business Awards; Volunteer to Judge the Stevie Awards for Women in Business This week we've added a component to all Stevie Awards entry-submission web sites, enabling entrants to upload any number of attachments to support their entries. Look for the "Add Attachments to This Entry" link on any online entry form. Entries for The 2012 (10th Annual) American Business Awards will open in October. Join the mailing list to get the entry kit as soon as it's available. The 2012 ABA schedule is online now. The ABAs are open to all organizations in the U.S.A. Volunteer to be a preliminary-round judge in the Stevie Awards for Women in Business . Online judging will begin in September. You'll learn about how other women and organizations are achieving success, and you'll receive a certificate of appreciation suitable for framing. Prefer to judge the Stevie Awards for Sales & Customer Service later this year? You'll find that application online as well. Upcoming Stevie Awards Calendar August 31: Entry deadline for 8th annual Stevie Awards for Women in Business September 9: Last day to vote in the People's Choice Stevie Awards for Favorite Companies September 13: Winners announced in the People's Choice Stevie Awards for Favorite Companies September 30: Last day for late entries for 8th annual Stevie Awards for Women in Business October 11: 9th International Business Awards presentations and gala, Emirates Palace Hotel, Abu Dhabi, United Arab Emirates

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