VoIP Call Recording a Vital Technology to Improve Contact Center Performance

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ITEXPO West begins in: 19 Days. REGISTER NOW! The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet.   Feature Articles VoIP Call Recording a Vital Technology to Improve Contact Center Performance The balance that every contact center leader strives to achieve within their environment is a complicated dance between meeting quantity and quality expectations, versus cost and overall effectiveness. At the same time, these leaders must also be able to drive individual agent and team performance. Fortunately, VoIP call recording can help in the process. Call Recording Solutions Boost Public Safety Efforts in Florida An emergency services organization in the state of Florida has implemented Verint's Audiolog for Public Safety solution in its centralized 911 operation. The solution from Verint Systems, a global specialist in Actionable Intelligence solutions and value-added services supports the 20 local agencies that fall under its jurisdiction. New Audio App Delivers Interactive Experience with the Brooklyn Bridge Recently collaborating to bring the latest in location-based technology to the audiobook space, Simon & Schuster Audio and Broadcastr, a new social platform for location-based audio recordings, revealed an experience both companies are calling "The Great Bridge Tour." The experience is a series of eight audio excerpts from "The Great Bridge," an audio book written by Pulitzer prize-winning author David McCullough. OAISYS Improves Call Center Performance for Govig & Associates Executive recruiter and placement firm Govig & Associates has standardized on the Tracer contact center management solution by OAISYS to maximize the management and performance of its call center. Customer Care Initiatives Crucial in Today's Economy: ITEXPO Exhibitor The economic downturn has forced most companies to reduce their operating expenses and refocus their priorities. For many, this transition involves spending more time and resources protecting their current client base, rather than investing in marketing initiatives to entice new customers. Nicor National Provides 'Outstanding Customer Service' J.D. Power and Associates' Certified Call Center Program has recognized Nicor National as a service provider delivering excellent customer satisfaction for the fifth consecutive year. LG-Ericsson Unveils New IPCR All Recording and Monitoring Offering centralized voice communications management for local and remote locations in an economical add-on application, LG-Ericsson USA has announced the newest application for its voice platforms: iPECS IP Call Recording (IPCR). Rounds Communitainment Platform Integrates Screenr Recording Capabilities Rounds, a provider of live communitainment platform that brings video chat and social apps into one fun integrated consumer experience, announced it has surpassed 1,000,000 monthly active users. View all Communities

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