InContact Conference Highlights Cloud Opportunities for the Contact Center

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The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. Feature Articles InContact Conference Highlights Cloud Opportunities for the Contact Center Cloud-based contact center solutions provider InContact recently concluded its sixth-annual inContact User Conference (ICUC) after four days of learning, networking and training the company says were designed to improve the overall contact center experience. More than 300 people attended the event, including inContact customers and partners plus industry experts, and learned about the opportunities that cloud computing is now creating in the contact center space via on-demand delivery and broadened feature sets. OnStar Opens Second Call Center in China While some may feel as though GPS devices and GPS apps on their phone have made the service outdated, OnStar is actually having a very good year. Being able to call someone when you are in a moment of need still seems to be something plenty of people want. Interactive Intelligence Goes GaGa for VoIP Troubleshooting Imagine walking into a doctor's office and saying, Doctor, I feel terrible. When the doctor asks you what, specifically, is wrong, you just repeat I don't know. I feel terrible, leaving the doctor to wonder whether you feel pain in your foot, pressure in your sinuses of one of several thousand symptoms in between. The Reserves Network Expands Its Presence in Wisconsin by Acquiring Eagle Technology Group Fairview Park, Ohio based staffing service for the office, industrial, professional and technical markets, The Reserves Network recently announced its seventh acquisition in the past five years. Customer Satisfaction Guaranteed with Virtual Hold Multi-channel Toolkit Clients using technologically advanced means of communication like smart phone and their applications or websites and social networking sites often have trouble actually speaking to people through these means. Donegal Focuses on Increasing Inbound Call Capacity, Improving Customer Service by Setting Up Call Center Operations in Dublin Established in 2008, Donegal Importers was created to support small businesses in Ireland expand their base of operations across the United States. As businesses expanded, the inbound call volume has substantially grown. In order to address the issue of increase in inbound call volume and to improve the quality of customer service provided, Donegal has announced the opening of a Call Center in Dublin, Ireland. View all Communities

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