Red Box to Provide Call Center Recording at Wales & West Utilities

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The latest news from the Outbound Call Center Online Community. Sponsored by Five9. Powered by TMCnet. Feature Articles Red Box to Provide Call Center Recording at Wales & West Utilities Voice recording solutions company Red Box Recorders (News - Alert) has been chosen to provide a call recording system at Wales & West Utilities' main call center in Coedkernew, Newport in Wales. The solution will replace an existing legacy system and integrate seamlessly with the utility's existing Alcatel telephony platform. Cassidian Communications and Mendocino County, California Renew Emergency Notification Contract Cassidian Communications, an EADS North America company, announced that its contract for hosted emergency notification services with the Mendocino County, Calif., Sheriff's Office has been renewed. Under the terms of the renewed contract, county officials will be provided with continued remote access to the hosted The Communicator! NXT and GeoCast Web solutions. The hosted service from Cassidian has been designed to establish fast multi-modal communication with emergency service providers, the local community and others working within the public safety domain   CallFire's New Feature Allows For Interactive Telephony at Your Fingertips Building phone trees, virtual receptionists or custom appointment reminders is no longer the prerogative of the tech-savvy genre, as CallFire's latest addition the Build My IVR feature recently added its Hosted IVR service has simplified the art of IVR designing.. The new addition was in response to customer's demands and suggestions. Greenpacket Launches its New Value Packed WiMAX Indoor Modems Allowing everyone at home to surf, stream and share multiple contents, Greenpacket, a developer of Next Generation mobile broadband and networking solutions, has unveiled two WiMAX compliant indoor modems, the DV235 and DV360. Customer Satisfaction Guaranteed with Virtual Hold Multi-channel Toolkit Clients using technologically advanced means of communication like smart phone and their applications or websites and social networking sites often have trouble actually speaking to people through these means. Global Connect Introduces GC1 Peak Dialer The cloud-based services are becoming popular due to their flexibility, fast deployment time and cost-effective model. Global Connect, a provider of cloud-based hosted dialing and communication services, has launched GC1 Peak Dialer, a hosted cloud-based dialer platform designed to help collections clients reach contacts quickly, easily, and cost effectively. View all Communities

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