Red Box to Provide Call Center Recording at Wales & West Utilities

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The latest news from the Call Center Software Online Community. Sponsored by Five9. Powered by TMCnet. ITEXPO East . REGISTER NOW! Feature Articles Red Box to Provide Call Center Recording at Wales & West Utilities Voice recording solutions company Red Box Recorders has been chosen to provide a call recording system at Wales & West Utilities' main call center in Coedkernew, Newport in Wales. The solution will replace an existing legacy system and integrate seamlessly with the utility's existing Alcatel telephony platform. Emptoris Opens State-of-the-Art Facility for India Expansion Emptoris, Inc, one of the leading providers of strategic supply and contract management solutions, recently announced that it has secured a new state-of-the-art facility in India, that is expected to accommodate more than 500 employees for its Pune-based Emptoris Technologies India (ETI) organization. The company had earlier appointed Prashant Deshpande as senior vice president and general manager of its India operations. Callidus Software to Help Pfizer Boost Its Sales through Cloud-based Sales Enablement Solution In an effort to boost the effectiveness of its sales team, the world leading research-based pharmaceutical company, Pfizer Inc, has recently implemented iCentera Sales Enablement SaaS platform from Callidus Software Inc. Portal Claims Switches Call Center Address Look-Up Software to Postcode Anywhere Software and services specialist Postcode Anywhere announced that Portal Claims, part of the Portal Group of specialist financial services companies, has saved substantial costs by switching its call center address look-up software to Postcode Anywhere. Onstream and Council of Real Estate Brokerage Managers Sign MarketPlace365 Services Agreement Onstream Media Corporation, an online service provider of live and on-demand corporate audio and Web communications, virtual event technology, and social media marketing announced that The Council of Real Estate Brokerage Managers (CRB) has signed a MarketPlace365 services agreement to develop a virtual tradeshow and interactive social community for the real estate industry. Voci's V-Blaze Helps Mindshare Convert Audio into Text in Real-Time Mindshare Technologies has chosen Voci, a company that pioneered the implementation of speech recognition algorithms, to help it convert customer's voice comments from surveys to text. ZS Associates and Veeva Systems Announce Partnership ZS Associates has joined hands with Veeva Systems, a provider of cloud-based business solutions for the life sciences industry to develop a seamless integration between their software products such as Javelin and Veeva CRM, the company has announced. View all Communities

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