Interactive Intelligence CIC Integrates LiveLOOK Co-Browsing

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The latest news from the Contact Center Solutions Community. Sponsored by Interactive Intelligence. Powered by TMCnet. Feature Articles Interactive Intelligence CIC Integrates LiveLOOK Co-Browsing Coming off of a stellar third-quarter, unified business communications solutions provider Interactive Intelligence has given its Customer Interaction Center (CIC) product a bit of a facelift. Interactive Intelligence Certifies AudioCodes' Mediant 800 E-SBCs AudioCodes' Mediant 800 Enterprise Session Border Controllers (E-SBCs) are now certified for use with the Customer Interaction Center (CIC), the all-in-one IP communications software suite from Interactive Intelligence, a leader in the call center software solutions space. Understanding the Role of Social Media in Middle East Contact Center Business One region - the Middle East - is both call center heavy and deep in users of social media. In the Arab world alone, over 252 thousand tweets are sent out daily and over 20 million people are active Facebook users. AT&T's Lebanon Call Center Looking to Hire 35 New Recruits AT&T recently made an announcement that they would take on 35 customer service representatives in a hiring bid. These recruitments would be for their Lebanon, Virginia call center to enable support for AT&T wireless customers that are spread across the nation Interactive Intelligence Chosen by PathSolutions as Technology Partner Based in Santa Clara, California, PathSolutions is a provider of automated network intelligence gathering solutions. The company has just signed a technology partner agreement with Interactive Intelligence, a provider of unified IP business communications solutions all over the world. TCS Extends Contract with Tier One U.S. Wireless Carrier TeleCommunication Systems recently signed a five-year contract extension agreement with a Tier One U.S. wireless carrier to provide wireless E9-1-1 services through August 2016. Napersoft Improves Customer Communications Management Napersoft, a provider in Customer Communications Management (CCM) software, has launched Napersoft CCM 7 software suite. View all Communities

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