KXEN's InfiniteInsight Improves Marketing Campaign Take-Up Rate for PT XL Axiata

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The latest news from the Outbound Call Center Online Community. Sponsored by Five9. Powered by TMCnet. Feature Articles KXEN's InfiniteInsight Improves Marketing Campaign Take-Up Rate for PT XL Axiata KXEN, provider of predictive analytics for enterprise customers, announced that its InfiniteInsight solution offering has effectively doubled marketing-campaign take-up rate for PT XL Axiata Tbk, an Indonesian based telecommunications services operator, which currently serves more than 40 million subscribers. XL delivers customers with a suite of services which include data communication and broadband Internet services, mobile communication as well as 3G services via GSM 900/DCS 1800, and IMT-2000/3G networks. IBM Business Analytics Improves Customer Retention at XO Communications IBM announced that XO Communications, a provider of advanced broadband communications services and solutions, has leveraged IBM Business Analytics software to reduce customer churn rates. EXTENSION Enables Cisco Healthcare Customers to Take Advantage of Its Clinical Alerting Solutions EXTENSION, a provider of solutions for facilitating instant communication between patients and clinicians, announced that all Cisco healthcare customers can take advantage of its clinical alerting solutions which have been integrated into Cisco's UC platform. Sword Ciboodle Announces New SAS Powered Intelligent Contact Center Sword Ciboodle, provider of customer engagement solutions for a global clientele, has announced a new Intelligent Contact Center that is powered by SAS, provider of business analytics software and services. The Intelligent Contact Center has been designed with the robust customer engagement capabilities available from Sword Ciboodle. The Contact Center utilizes customer data in an efficient manner which makes it possible for the company's clients to enhance their customer experience offering while simultaneously taking advantage of new avenues for revenue. Vordel Siebel Gateway Gives Siebel Users Secure Compliant Access to CRM Data Vordel, a provider of gateways for SOA and Cloud Computing, announced the availability of Vordel Siebel Gateway, which will enable Siebel users to get compliant access to their CRM data from mobile, desktop and Cloud applications securely. Presence Technology's Contact Centre Suite Version 9.0 Released Version 9.0 of its contact centre suite has been launched by Presence Technology. With a primary focus on high availability, significant improvements have been included in this version. Redundancy, scalability and optimization of the number of licenses available to each customer have also been the focus of the new version. View all Communities

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