WEBINAR: High Maintenance Customers: Strategies for Handling All Customer Types Profitably

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High Maintenance Customers: Strategies for Handling All Customer Types Profitably Tuesday November 15, 2011 TIME 12:00PM ET/ 9:00AM PT Let’s face it, not all customers are created equally. Some are wonderful, but others cost you more time and money than they make you. So, in a competitive world where customers are at a premium, how do you deliver great service to those that make you money and weed out those that don’t? This webinar will show you current customer trends and arm you with the ideas and strategies you need to handle customers of all kinds. It will also provide you with a step-by-step plan to elevate your contact center’s customer experience while weeding out those customers that are more trouble than they are worth. Don’t miss this opportunity to hear it like it is and gain real world strategies for real world problems. Sign up today! What attendees will learn: Why your customers experience with your company is critical to your success in the next five years How to deal with high-maintenance and unprofitable customers How to build and maintain loyal and key strategic customer relationships Customer strategies for today’s communication channels Smart self-service techniques that will keep everyone happy Who should attend: CIOs, VP’s, Directors and Customer Service Managers responsible for overseeing, managing and supporting mid-market and enterprise sized contact centers. PRESENTERS: Mariann McDonagh Chief Marketing Officer, InContact Mariann McDonagh is responsible for brand strategy, demand generation, channel marketing and channel development at inContact. She is a strategic, focused leader who doesn’t rest on her laurels – in just over a year as the Chief Marketing Officer at inContact, Mariann has significantly changed the competitive contact center marketplace, firmly establishing inContact as the leading brand in the market. Prior to inContact, Mariann was Senior Vice President of corporate marketing and investor relations for Xtralis. She also served as Senior Vice President of corporate marketing for Verint Systems for over six years   Mike Ryan CEO, Spice CSM Mike Ryan founded SpiceCSM in 2008 using technology acquired from Fused Solutions. After identifying a key market, Mike funded the migration of the IP to the cloud creating a Web 2.0 SaaS Customer Service Management Solution. In just a few short years, SpiceCSM is now used by over 100 firms worldwide. Mike is also a Managing Member of North Bay Technology Development, LLC, a business development firm that works with Seaway Private Equity to fund, incubate and develop emerging technology businesses that have the possibility of revitalizing the Northern NY economy. Prior to his current roles, Mike served as Executive Vice President of Sales & Marketing at Message Secure Corp. and Director of Business Chris DiMarco Web Editor, TMC Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC Chris worked with e-commerce provider Suresource as a contact center representative and development analyst.   » REGISTER NOW! SPONSORS:

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