Interactive Intelligence Wins Contact Center Systems Company of the Year

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The latest news from the Contact Center Solutions Community. Sponsored by Interactive Intelligence. Powered by TMCnet.   Feature Articles Interactive Intelligence Wins Contact Center Systems Company of the Year from Frost & Sullivan This year, the Texas Rangers repeated as champions of Major League Baseball's American League. That accomplishment, though, is nothing compared to the repeat achieved by Interactive Intelligence. For the second straight year, they were honored with the highest award in the contact center field, as given by Frost & Sullivan. TechnoTropic Announces Free Trials for All Sage CRM Products TechnoTropic, developer of third-party Sage CRM add-ons, announced that it will provide free trials for all Sage CRM products. The company has made the free trials available for customers directly at the TechnoTropic website. Software Magazine Ranks Interactive Intelligence Among World's Top 500 Software and Service Providers Software Magazine's website is home to the Software 500 ranking of the world's largest software and services companies. The magazine has named unified business communications solutions provider Interactive Intelligence Group among the world's top 500 software and service providers. Software Magazine claimed that its Software 500 ranking is the best-known ranking in the industry, and it is released to help IT managers create their short lists of strategic partners. Interactive Intelligence was ranked 219th this year based on its 2010 total corporate revenues of $166.3 million, which was an increase of 27 percent over 2009. Aspect Unified IP to Help Clearanswer Improve Contact Handling Quality Clearanswer, one of the U.K.'s fastest growing contact center outsourcers, has selected Aspect Unified IP as its key strategic contact center technology platform to ensure the success of its ambitious growth plans. Clearanswer is rapidly establishing a name for service excellence, great sales and customer service results in the highly competitive outsource marketplace, said Mark King, senior vice president, Europe and Africa, Aspect, in a press release. Infofree Updates its Business Database In order to improve efficiency, quality and customer satisfaction, and to exceed sales, infofree, a provider of Unlimited Sales Leads, Mailing Lists, Business Credit Reports and Email Lists for $39.95 per month, has updated their business database to include a variety of options which allow customers to segment and refine their list, altering it to their specific needs. Wavelink Voice-Enabled Applications Optimize Supply Chain Operations for Goya Foods The Wavelink Corporation announced that Goya Foods received the Mobilizer Award from Mobile Enterprise magazine for the use of Wavelink voice-enabled applications to enhance supply chain operations. Avanti Way Opens Two Agent Hub Spots Featuring High-Tech Office Concepts Avanti Way announced the opening of two Agent Hub Spots in Aventura and South Beach which are designed following revolutionary real estate office concepts which match their goals of innovation within the real estate technology field. View all Communities

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