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The Operational Gauntlet:
Efficient Operational Support is the Key to Out-Innovating Your Competition
By: Casey Kindiger http://www.pipelinepub.com/1011/OSS_BSS/contributors.php#Casey-Kindiger
Information and communications networks have become too big and too complex for cost-effective management by traditional operational support system (OSS) methods and tools. The spectrum of next- generation capabilities has rapidly evolved beyond VoIP to include mobile video, cloud explosion and onwards. Each step forward disrupts legacy business models yet also opens new doors to human experience and business exploitation. As much as these technological advances have required a re-evaluation of business and service methodology, so too do they also demand a re-assessment of current notions of OSS and business support systems (BSS) practices.
The service providers that survive the market transformations currently underway must put their assumptions about service operations through a gauntlet; and, if they are to succeed at out-innovating their competition, they must also ensure that their back-end and front-end processes and tools are more adaptive, automated and human-centric than ever before.
Continue reading the article... http://www.pipelinepub.com/1011/OSS_BSS/Operational-Support-1.php
Download the full article in PDF format http://www.pipelinepub.com/1011/OSS_BSS/pdf/7189_PipelineOCTOBER2011_A4.pdf
About generationE Technologies:
generationE Technologies is an IT process automation (ITPA) software company that places human ingenuity at the forefront of workplace activity. Our products and solutions embrace principles of connectivity to make process automation a fundamental attribute of human interaction within organizations worldwide. With our Resolve software, generationE transforms the way companies operate. Resolve breaks down traditional organizational limitations by introducing collaborative operations management (COM) and new approaches to automation.
The powerful combination of Resolve Run Book Automation software and COM delivers unprecedented levels of automation to network operations and customer care centers as well as provisioning applications. Resolve provides a human-centric operational platform designed to drive efficiency and innovation, and is comprised of the following core attributes: automation, next-generation collaboration, enterprise social and analytics. For more information, you can contact generationE at info@generationEtech.com or +1-949-325 -0125.
This email was sent to ignoble.experiment@arconati.us by oss@pipelinepub.com.
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