Restructuring Your Contact Center Starts with These Ten Steps

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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet. Feature Articles Restructuring Your Contact Center Starts with These Ten Steps Start with the staff. Happy employees lead to happier customers, but the work in a contact center is often viewed as being a small step above convenience store clerk, according to Paul Stockford, chief analyst at Saddletree Research. It takes a special type of person to work and thrive in that kind of environment, and too often the agents that companies hire are not the right matches for the required work. VoIP Call Recording: UK Mobile Phone Financial Service Exemptions Removed So guess what else happened November 14? That's right -- the removal of the UK Financial Services Authority's exemptions for mobile phones in communications. J.D. Power and Associates Recognizes Audi Call Center with Award for Superlative Service J.D. Power and Associates has lauded Audi for its superlative customer service via its Audi Customer Relations program. This was recently announced by the company. In a release, Jeri Ward, director of Customer Experience, Audi of America said, Meeting the needs of our current and future owners is a top priority at Audi. We are thrilled that our Customer Relations call center has been recognized by J.D. Power and Associates. LiveOps Integrates Twitter with the Cloud Contact Center LiveOps, the only contact center leader focused on providing the full platform, applications, and talent in the cloud, has released the latest applications on the cloud-based LiveOps Platform: LiveOps Multichannel and LiveOps Social. Call Recording Brings Value to Corporate Environment Not every business transaction is executed online. Calls still flood into call centers, and the information gathered in those calls can help you run a more efficient operation. To gather the most value from these interactions, it may be time to leverage the full value of your call recording activities. Business First Names CallCopy One of the Best Places to Work for Fourth Time CallCopy, a leading provider of call recording and contact center software solutions has been named one of the Best Places to Work by Business First. This is the fourth consecutive year, that the organization has received this honor. Trisys' Call Accounting and Call Recording Solutions Compatible with Samsung OfficeServ Phone System Trisys, a manufacturer of Call Recording and Call Accounting solutions, announced it has completed interoperability testing of several of its products with Samsung' OfficeServ 7000 system platforms. nVoq and VXi Enhance Call Center Agent Productivity VXi's headset technology has been combined with nVoq's SayIt service to deliver a compelling experience for the customer care agents. View all Communities

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