Verizon to White Label inContact's Hosted Call Center Solution

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The latest news from the Call Center Services Global Online Community. Sponsored by inContact. Powered by TMCnet. Feature Articles Verizon to White Label inContact's Hosted Call Center Solution Verizon has called on inContact to help it do a "refresh" on its hosted call center portfolio. The Hosted Call Center Now Fits the Enterprise In your quest to meet the demands of your customer base, do you find it a challenge to support the necessary level of service to maintain satisfaction? Do your call center managers struggle to drive performance while also keeping operations within budget? Do you find it frustrating to balance a number of different channels with the same quality of interaction? Have you considered streamlining all of these activities by leveraging the hosted call center? Juniper Publishes its Corporate Citizenship and Sustainability Report Juniper Networks announced the publication of its Corporate Citizenship and Sustainability Report. 013 NetVision Deploys ClickRoster Advanced Edition for Contact Center Operations 013 NetVision, an Israeli internet service provider, announced that it has installed the ClickRoster Advanced Edition to enhance its call center operations. By optimally managing the shifts of the contact center staff, ClickSoftware's solution would help improve competitiveness. DaVita Expands Facilities to Metro Denver Area DaVita is expanding its business by opening two new facilities in the Denver metropolitan area. The company will open a research facility and a call center in Denver metropolitan area. With this expansion, as many as 200 quality jobs will be created in metro Denver area. DaVita has not disclosed the locations of the two facilities. An announcement in this regard has been made by a top provider of kidney care services, DaVita. The organization is committed to improving the quality of life for those diagnosed with chronic kidney disease. CallCopy Calls Attention to its Excellent Work Culture CallCopy, a provider of call recording and contact center solutions, was recognized by Business First as one of the Best Places to Work. The honor was conferred on it for the fourth consecutive year. Winners were announced based on independent workplace satisfaction surveys. Hall County Public Safety Selects Tiburon to Go to the Cloud Hall County, Georgia Public Safety has selected Tiburon to go to the cloud. Premier Security Service Provider Selects Callidus Solution for Talent Development Sales Performance Management (SPM) company Callidus Software Inc. has announced the selection of ForceLogix Sales Coaching and Litmos Learning Management solutions by G4S, the world's largest security services provider. View all Communities

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