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Feature Articles
For the eight consecutive year, Adapt Telephony Services, a reseller and systems integrator of the vendor's contact center automation and enterprise IP telephony solutions, has won the 2011 Interactive Intelligence Conquest Award.
Who says Washington, D.C. is not listening? After years of frustration by U.S. workers about the shipping of call center jobs out of the country and a storm of consumer complaints about dealing with customer service people who do not have the language skills, product knowledge and training and/or cultural sensitivity to resolve their problems, a bill to address the hostility generated by "Off-shoring" has turned into legislation in the form of "U.S. Call Center Worker and Consumer Protection Act."
Make Me Heal is using full-service cloud-based site search from SLI Systems.
I Love Velvet announced the debut of the quickest and most secure mobile technology that will optimize the digital marketplace for multiple end users.
expressor software, a leading provider of simplified data integration software, recently signed a partnership agreement with Melissa Data Corp, a leading provider of contact data quality and address management solutions.
Intuitive Business Intelligence, the author of the advanced business intelligence dashboard software Intuitive Dashboards, expanded its reseller community further by signing a reseller agreement with South Africa-based document imaging solutions provider Allscan.
Express Scripts Canada, a provider of health benefit management services across Canada, announced the introduction of an Online Prescription Manager Web site and a Member Contact Centre (MCC) to drive delivery of its pharmacy benefit management (PBM) service and to drive delivery of maintenance prescription medications in homes for its plan members via the Express Scripts Canada Pharmacy.
Tift Regional Medical Center, a not-for-profit, regional hospital serving 12 counties in South Central Georgia, has picked NEC's UNIVERGE SV8000 Series Communications Servers, mobility and contact center solutions for enhancing patient and interdepartmental communications. Wade Brewer, director of Technology Services for TRMC, said, We've relied on NEC technology since 1984, so when it came time to reconfigure and upgrade our communications infrastructure, we knew who to turn to for a fully integrated solution that would be easy to install and administer. | 
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