Fight Seasonal Volume Spikes with a Hosted Call Center - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 12/14/2011 eNewsletter

Featured Articles » NY Attorney General Wins Court Order Suspending Fraudulent Charity Call Center » System Integrator NACR Contact Center Director Featured in IAUG Magazine » Hosted IVR - the Greener Approach to Customer Care » The Biometrics Aspect of IVRs   Sponsored By: inContact How much can you increase your profitability? Frost & Sullivan study proves cloud-based call centers are up to 58% more profitable. Download the full results of the TCO study.   Top Stories » Call Center Hiring and the Impact of Call Center Attrition » Pitney Bowes Lowers the Axe on Chesapeake Call Center, Laying Off 64 » UXC Connect Selects Genesys' Call Center Workforce Management Solution   From The Expert Corner Fight Seasonal Volume Spikes with a Hosted Call Center December 13, 2011 By Chris DiMarco TMCnet Managing Editor Holiday volume peaks are par-for-the-course in the call center. The influx of shoppers seeking a way to buy, return, or figure out how to use the products is likely to have your phones ringing off the hooks from Black Friday (News - Alert) to the middle of January. As go the seasonal volume peaks, so goes the hiring of seasonal workers, and for call centers hiring agents is a holiday tradition as old as decorating the tree, or playing Dreidel with Uncle Morty. This year, hiring those seasonal workers doesn’t have to be as anxiety-inducing as burning the turkey in front of your extended family. If you’re looking for a way to supplement your staff, with agents that know their stuff, then a hosted call center solution may be your best bet. This type of communications software allows you to quickly add agents without the investment in hardware typically associated with the process. Hosted call center software requires only a connected PC and headset to give agents all they need to start serving customer right away... Read More   Featured Video How to Make Money with Cloud Services   Featured Channels » Call Center Furniture » Call Center Wallboards » Cloud Based Predictive Dialer   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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