Global CRM Applications Market Up 11 Percent from 2010

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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet. Feature Articles Global CRM Applications Market Up 11 Percent from 2010 Global CRM applications market is set to reach $18.2 billion in 2011, up 11 percent from 2010, according to latest results from IDC's Worldwide Semiannual Customer Relationship Management (CRM) Applications Tracker. DOW Networks Experience Tremendous Growth in 2011 DOW Networks, a next-generation, international telecom company that serves business customers worldwide has a broad portfolio of services and solutions that has positively impacted its customers around the world. This has resulted in unprecedented growth in 2011. Kanda Offers Free Call Recording Skype Software The popular Callnote Application for Skype is now freely available by software development firm Kanda Software. TRAI Extends Time for Comments on Priority Call Routing The Telecom Regulatory Authority of India has recently revealed the extension of the last date for receiving comments on priority call routing in mobile networks for persons engaged in response and recovery work. Taylor Reach Groups Offers New Tool to Call Centers The Chairman and CEO of The Taylor Reach Group, a leading call center consulting and customer service firm, Colin Taylor, announced that the company would be making use of a new tool called Customer Quality Reporting (CQR). This tool makes it easier and inexpensive for call centers to measure their customer satisfaction, their first contact resolution, and their net promoter performance. Zhejiang Mobile Benefits from Use of Impact 360 Speech Analytics Solution from Verint Zhejiang Mobile, one of the largest mobile communications network operators in China, has selected Verint Systems' Impact 360 Speech Analytics solution to gain a deeper understanding of why customers call its contact center. View all Communities

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