Proposed Legislation Would Discourage Call Center Offshoring - Customer Inter@ction Solutions

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»Free Premium Content Customer Inter@ction Solutions: 12/12/2011 eNewsletter

Featured Articles » Ohio Call Center Helps Families Find Holiday Assistance » Congress Tries to Prevent Further Outsourcing of Call Center Jobs » Cloud Computing and the Contact Center: An Ongoing Tale » The Power of Business Intelligence for Driving Better Decision-Making in the Contact Center   Sponsored By: Avaya This e-newsletter is brought to you by Avaya. Isn't it time to transform your call center into a profit center? The key lies in aligning your customers' preferences with solutions that optimize your operations. Avaya can help. After all, we're positioned as a leader in the 2011 Gartner Magic Quadrant for Contact Center Infrastructure. Read the Gartner report now   Top Stories » BNY Mellon Delivers Mutual Fund and Call Center Outsourcing Services to Touchstone Investments » Purple Communications Opens New Call Centers in U.S. for Hearing Impaired » Envision Powers Bodybuilding.com Contact Center to Improve Efficiency » The Virtual Contact Center and SMBs - A Perfect Match   From The Expert Corner Proposed Legislation Would Discourage Call Center Offshoring December 08, 2011 By Paula Bernier Executive Editor, TMC If a bill introduced yesterday by U.S. Reps. Tim Bishop (D, NY-1) and Dave McKinley (R, WV-1) is passed, domestic companies that locate their call centers overseas would lose the ability to get federal grants and loans, would be kept on list at the U.S. Department of Labor, and would have to be able transfer callers to onshore call center representatives upon customer request. The initiative, called the U.S. Call Center Worker and Consumer Protection Act, is an effort to bring home call center jobs and keep them here, explained Bishop. He was among the speakers at a press conference held Wednesday to promote the bill. Other speakers included Ron Collins, chief of staff at the Communications Workers of America; Mike Gendron of CWA (News - Alert) Local 1108, Verizon, (Patchogue, N.Y.), and Vonda Hardy, CWA Local 3640, US Airways (Winston-Salem, N.C.). “Keeping jobs here in the United States is exactly what will turn this economy is around,” said Collins, who mentioned he used to be an employee of a Verizon (News - Alert) call center in Maryland... Read More   Featured Video Connecting SugarCRM with Your PBX   Featured Channels » Call Recording » Customer Engagement » Hosted Predictive Dialer   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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