Smarter Services Need HD Voice - Internet Telephony

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»Free Premium Content Internet Telephony: 12/19/2011 eNewsletter

Featured Articles » Survey Examines Cloud Trends in Business Solutions » Virginia's Franklin County Upgrading to Next-Generation 911 System » VoIP Gateways: Patton Electronics is Part of a Family. A Big One » ReliaTel Quality of Assurance Tool for VoIP Networks Featured by Voice Management Company » Phone.com's Virtual Office 300 Exceeds Quality Service Expectations   Sponsored By: IBM Guardium   Top Stories » Indian Mobile Market will Hit 1.36 Billion SIMs by 2020 » ATCOM Installs Mitel VoIP for Sirchie Fingerprint Laboratories » Telcodepot.Com Announces Availability of More TalkSwitch VoIP Phone Systems Models » eFax iPhone and iPad Mobile Apps Debut in Japan » Communications Provider PowerNet Global Adds Inbound SIP DIDs to Call Center Offering   From The Expert Corner December 19, 2011 Smarter Services Need HD Voice By Doug Mohney, Contributing Editor Siri, the Apple (News - Alert) iPhone 4S personal assistant, looks to be one of those "They did it again" moments where Apple has taken a couple of basic concepts that have been kicking around for years -- a front voice recognition process feeding into a natural language user interface -- and refined them into a simple, user-friendly tool.    But if you aren't getting good voice into the application, you're out of luck. With voice services moving to a hosted/cloud model, HD voice and its associated benefits have become more relevant now than ever before. It all goes to a simple principle dating back to the very beginnings of computing: garbage in, garbage out. In the case of voice, poor quality voice in means a slower and poorer customer experience when interacting with any voice recognition process, be it a "simple" natural language IVR process, speech-to-text or Siri. Rolling out HD voice will provide two advantages over PSTN narrowband. The obvious one is providing more voice -- more data -- to a voice recognition process.   Narrowband delivers voice in a range of 300 Hz to 3.4 kHz. Baseline HD voice codecs such as G.722 or AMR-WB deliver 50 Hz to 7 kHz, so you get roughly double the sound information, allowing humans and machines to easily distinguish frictive consonants in a conversation. Comprehension is enhanced, so the human doesn't have to repeat or spell out particular words or phrases to a listener... Read More   Featured Video State of Switchvox   TMCnet Free Premium Content » The Benefits of Cloud-based Telephony » Looking for Visibility Into Your VoIP Network? » Making the Move to VoIP: Proven Migration Strategies    Latest Blogs » RIM Claims It Can’t Find an LTE Chipset, Delays BB10 Half a Year » Avaya's Top Communication Trends in 2012   Featured Channels » #1 VoIP Enabler: Risk-free, Quick & Easy Deployment » VoIP Gateways » HD Voice » IP Softswitch   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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