Webinar: Agent Desktop Agility and Rapidly Responding to Change in the Contact Center, Tomorrow

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Contact Center Agility: Moving at the speed of business Tuesday December 6th, 2011 2:00pm EST/ 11:00am PST Jacada, the founder of the Unified Agent Desktop, once again revolutionizes the space with the release of Jacada WorkSpace 6.0, the first Agent Desktop built to empower the business and lighten the workload of IT. Progressive businesses move fast. Your call center needs to adapt to changing business requirements on a daily basis. New Marketing promotions, new product discounts or changing support information, all need to be made available on the agent desktop in near real-time. IT departments are facing ever increasing project backlogs and competing priorities. Seemingly simple changes can take weeks or months to be reflected on the agent desktop and even longer to result in benefits to customers. Jacada WorkSpace 6.0 with Dynamic Views empowers the Business to take ownership and control of User Interface delivery, define call flow processes and handle User Interface changes with ease. Building Unified Agent Desktop User Interfaces has never been easier. Join us for an informative session that will show you how your contact center agent desktop can rapidly respond to changing business requirements. Attendees will learn how to: Respond rapidly to business changes Modify call flows to respond to new marketing promotions Manage rules for technical support and troubleshooting Streamline User Interface (UI) development This event will benefit Contact Center Professionals such as: Senior Level VPs and Directors who are accountable for strategic planning and alignment. Contact Center Managers responsible for operational and tactical plans. Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring. Analysts who want to stay abreast of new contact center technologies. CIOs who desire financial improvements from enhanced call center operations. CTOs who require integration of call center processes with other internal departments. Presenters: Chris Du Toit Director Product Marketing, Jacada Chris du Toit is Director, Product Marketing for Jacada. Chris joined Jacada in 2005 and brings 20 years of technology and product management and marketing experience. Prior to Jacada, Chris headed up engineering groups for a number of organizations and managed architecture and development for organizations such as USWeb, CCSC and The Foschini Group. Chris holds a BS in Computer Science from Rhodes University. Chris additionally holds a JD degree from Concord Law School and is admitted to the State Bar of California. Dan Weil Chief Technology Officer Dan Weil is Chief Technology Officer for Jacada. Dan joined Jacada in December 2006 and played key roles as development manager, solution architect and as the Regional Lead Architect for EMEA operations. In this role, Dan led design and implementation for enterprise customers such as Capita TVL, Telefónica O2 UK and E.ON Sverige AB. Since 2010, Dan took a global role as Chief Architect for Jacada and has been responsible for global architecture leadership for Jacadas products and customer solutions. Prior to joining Jacada, Dan served in various architecture and development management roles, as an officer in the IDF C4I Research and Development unit. Dan has extensive architecture and development management experience in enterprise Sponsors:

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