What's the Key to Virtual Contact Center Efficiency?

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Virtual Contact Center Breaking Business Boundaries with Virtual Contact Center Efficiency Paula Bernier Executive Editor Customer Interaction Solutions Magazine Customer retention and the need to create loyalty building initiatives are topics for every customer care organization. A capable virtual contact center solution can vault customer care efforts to new heights! Virtualizing contact center services means removing typical limitations such as physical connectivity to a brick-and-mortar agent pool. Call distribution and central management of agents or automated services makes it easy to deploy "best agent" call routing, introduce home-based agents, or immediately answer every call with engaging voice recognition and without concern for port availability within a single contact center. "Virtual" is the critical operative word, as any location with Internet access, including a home, can become a contact center. This flexibility generally comes with the added value of redundancy and security from hosting facilities created with multi-tenancy in mind. This complimentary supplement from Customer Interaction Solutions and sponsored by VoltDelta will share the key benefits of the hosted contact center model.

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