Adapting Your IVR to Your Callers, Instead of the Other Way Around - Speech Technologies

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»Free Premium Content Speech Technologies: 1/12/2012 eNewsletter

ITEXPO East begins in: 17 Days. REGISTER NOW!   Featured Articles » Building an IVR for a Better Customer Experience » How a Media Platform and IVR System Can Transform your Customer Service » Data Security Protocol Critical to IVR Customers » Coming to A Contact Center Near You: 'Smart' IVR Technology » Don't Let Your Auto Attendant Script Confuse the Caller   Sponsored By: ITEXPO East 2012 - February 1-3, 2012 - Miami Beach Convention Center - Miami, Florida ITEXPO is happening this February 1-3, 2012 at the Miami Beach Convention Center, in Miami, Florida. ITEXPO is the event with an educational program that teaches resellers, enterprises, SMBs, and Government Agencies how to select IP-based voice, video, fax, and unified communications to purchase or resell. It's where service providers learn how to profitably roll out services their subscribers are clamoring for. ITEXPO is where buyers, sellers, resellers, and manufacturers meet to forge relationships and close deals. www.itexpo.com   Top Stories » Resolvity Awarded US Patent for Innovation in Automated Speech Recognition » Nuance Brings Amazing Voice Experience Directly to Living Room with Dragon TV » Customer Interaction Solutions Magazine Honors Radish for Exceptional Mobile Innovation » GL Reveals Automatic Voice Enhancement Device Compliance Testing Solutions » Siri Seems to Encourage Bandwidth Consumption   From The Expert Corner January 11, 2012 Adapting Your IVR to Your Callers, Instead of the Other Way Around By Tracey E. Schelmetic, TMCnet Contributor While it's never been more apparent that companies that provide excellent customer service thrive and companies that provide poor to indifferent customer service go bust, many organizations still don't see the “big picture.” While everyone focuses on social media and how it can be harnessed for marketing purposes, too many companies forget their tried-and-true customer support media. It's great that you're integrated into Facebook (News - Alert) and have a social media plan. But are you still making customers wait in long queues when they call you? Are you still taking three days to respond to e-mail? Are you making sure you respond to all the e-mail you get? Finally, are you operating in 2012 with regards to your social media marketing and 1992 with regards to your IVR... Read More     Featured Video Interview withTheresa Szczurek   TMCnet Free Premium Content » How Call Centers are Being Reshaped by Smartphones » The Art of Designing the Customer Experience    Latest Blogs » The Global Investment in Broadband Infrastructure » Control Siri with Your Brainwaves!   Featured Channels » Speech Analytics » Auto Attendant » Voice Broadcast   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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