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2012/01/25

Getting Call Recording Legality Sorted out Down Under

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The latest news from the Call Recording Global Online Community. Sponsored by SIP Print. Powered by TMCnet.


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Your faithful TMC Australasian correspondent checking in here from the TMC offices in Mangawhai, New Zealand. Turning our attention from Megaupload, another fine day in New Zealand tech history, to today's topic: Call Trunk lets you record any phone conversation you want. Great. Is that legal?

Recording calls has become a standard practice across many business sectors. Considering the same, Mainstream Digital, one of the U.K.'s premier Business Internet Service Providers has recently introduced a ground breaking Network Call Recording solution.

Vocalocity, a provider of cloud-based phone services for small business, announced the acquisition of customers of DigiTalk, a N.C-based provider of VoIP communications services.

DSCI Corporation, a provider of IP and unified communications solutions, announced it has expanded its iPBX Call Center service, empowering enterprises to enhance communication and interaction with their customers.

The Call Centre Summit Europe is scheduled for March 21-23 at The Hilton Paddington, London. This summit will allow about 350 contact center executives to explore new management strategies, plus multi-channel customer technologies supporting leading professionals as they shape the future of customer service.

Enghouse Interactive, provider of the CallRex suite of IP call recording and contact center optimization solutions, recently announced the launch of its CallRex Workforce Management solution, designed specifically to address the needs of small to midsized businesses.

Wondering how best to utilize your Android smartphone in an area with little service? Industry observer Pat Nelson recently offered five steps to using your Android smartphone to make and receive voice calls if you're in an area with marginal cell service. The trick? Piggyback on an Internet connection at your location using the Internet bandwidth there to carry your voice traffic.

Voiceserve, an Internet telephony software and service provider, announced the launch of its SIP based IP-PBX service to consumers and small businesses.



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