IVR Systems Remain Vital for Customer-facing Interactions - Speech Technologies

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»Free Premium Content Speech Technologies: 1/27/2012 eNewsletter

ITEXPO East begins in: 3 Days. REGISTER NOW!   Featured Articles » IVR Strategies - Are You Making the Best Use of Your Self-Service Portal? » IVR for People Who Hate IVR » Monitoring Social Media for the Voice of the Customer Critical for the Hosted Call Center » 60 Percent of Calls to Businesses Result in Product or Service Discussions   Sponsored By: ITEXPO East 2012 - January 31 - February 3, 2012 - Miami   Beach Convention Center - Miami, Floridaa ITEXPO is happening this January 31 - February 3, 2012 at the Miami Beach Convention Center, in Miami, Florida. ITEXPO is the event with an educational program that teaches resellers, enterprises, SMBs, and Government Agencies how to select IP-based voice, video, fax, and unified communications to purchase or resell. It's where service providers learn how to profitably roll out services their subscribers are clamoring for. ITEXPO is where buyers, sellers, resellers, and manufacturers meet to forge relationships and close deals. www.itexpo.com   Top Stories » Indosoft Boosts Dialer Based Outbound IVR Applications » Voci Technologies' Speech Recognition Solution Selected by Castel Communications to Enhance Call Center Performance » Voice Biometrics to Play a Key Role in Security in 2012: Opus Research and ValidSoft   From The Expert Corner January 25, 2012 IVR Systems Remain Vital for Customer-facing Interactions By Juliana Kenny, TMCnet Managing Editor The voice communications industry is one of the most rapidly developing industries in the technology world today – with progressions in everything from speech analytics for the enterprise to consumer-based voice recognition software like Siri on the iPhone (News - Alert) 4S. Even as such a booming sector, the IVR industry is occasionally eclipsed, especially from a business perspective, by email, chat, and other forms of interpersonal ways of communicating with customers. Developments in mobile have no doubt affected this perception as well. Though, voice is still the major venue of customer-facing interactions, even amongst all the self-service portals and social software. A recent blog noted the comments of David Baker, VP of sales and business development at Servion Global Solutions, as he mentioned that the popularity of voice communications is not a passing phase through which the CRM industry or technology world is moving. IVR systems have carried the communications from customer-to-agent for years, and will continue to do so... Read More   Featured Video Interview with Talking Pointz   TMCnet Free Premium Content » How Call Centers are Being Reshaped by Smartphones » 4 Trends Changing the IVR Landscape    Latest Blogs » ITEXPO East 2012 Miami Schedule » Siri Humble Regarding Record Apple Profits   Featured Channels » Speech Analytics » Voice Management » Call Recording   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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