Social Media Components on the Rise in Call Center Solutions

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ITEXPO East begins in: 17 Days. REGISTER NOW! The latest news from the Contact Center Solutions Community. Sponsored by Interactive Intelligence. Powered by TMCnet.   Feature Articles Social Media Components on the Rise in Call Center Solutions Everyone knows that 2012 will be a make-it-or-break it year for call centers to integrate social media into their operations - there have been endless articles warning companies of the consequences of not keeping up with their competitors on this score - far fewer companies have an idea about how to go about implementing this strategy. Calabrio Delivers New Version of Contact Center Management Solution Calabrio Inc., which builds workforce optimization software applications, has released version 8.8 of the Calabrio ONE suite. New with this release are more capabilities for supervisors in fewer clicks. RedHorse CRM Integrates Lead Management and Sales Management Lead management and sales management have been now integrated by RedHorse CRM. A seamless process from first lead to sales order is therefore ensured. Apart from giving user tools to interact with leads automatically, the latest release, v4.2 educates and encourages prospects until they become interested in purchasing. LogMyCalls Named a Recipient of INTERNET TELEPHONY Product of the Year Award LogMyCalls has recently received the 2011 Product of the Year Award from Technology Marketing Corporation's INTERNET TELEPHONY Magazine, the IP Communications Authority since 1998. JetJaw Provides Instant Customer Feedback for Businesses JetJaw, a provider of a fast and accurate method to derive customer feedback at the moment of the experience, has announced the addition of a new functionality that can seamlessly allow satisfied customers to push their feedback to social venues. BT Struggles To Fill Call Center Jobs in West Midlands; Skill Shortages Blamed If you've got call center jobs open and the positions you need to fill are located in an area with high unemployment, these jobs should be easy to fill, right? View all Communities

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