TOMORROW: 2012: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be ready?

INDUSTRY WEB EVENT 2012: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be ready? A Premium Web Event Tuesday, January 31, 2012 11:30 AM EST, 16:30 UK Register Now! Contact center technology, as well as the dynamics of delivering quality service, is changing at a rapid pace. The accelerated adoption of cloud-based solutions, the incorporation of new media types into the multichannel mix, the impact of smart phones and mobile tablets, the need to accurately capture the voice of the customer, new methods of measuring agent effectiveness?what will change in 2012 and how can you be ready? Join us for this live web event where featured Forrester Research principal analyst, Art Schoeller and Interactive Intelligence senior vice president, Joe Staples will discuss these topics and help you be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business. Following the presentation, there will be an extensive audience Q&A session. Attendance is free. Attendees of this Interactive Intelligence web event will receive the company?s Contact Center Automation newsletter featuring the latest Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report. Register today.

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