4 Trends Changing the IVR Landscape

If you have trouble viewing this email, click here to view online.

4 Trends Changing the IVR Landscape   FREE WHITE PAPER The following whitepaper discusses the 4 trends changing the IVR landscape, including: The following whitepaper discusses the 4 trends changing the IVR landscape, including: Spoken word replacing button presses - a direct fallout of the ongoing trend from proprietary touch tone-based IVRs to VoiceXML-based IVRs The rise of SIP (Session Initiation Protocol) Telephony - more precisely, the rise of SIP-based VoIP (Voice over IP) telephony has given birth to pure software IVR platforms that run on standard servers (no expensive telephony cards required) Commoditization of Media Gateways - enabling the shift from TDM-based IVRs to Media Gateways coupled with SIP/VoIP software only IVRs Hosted solutions - the shift from on site enterprise IVRs to 3rd party service providers

This email was distributed by: Technology Marketing Corporation, 800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to http://www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us to adjust your preferences.