Adding a Visual to the IVR: Will it Happen? - Speech Technologies

If you have trouble viewing this email, click here to view online.

»Free Premium Content Speech Technologies: 2/10/2012 eNewsletter

Featured Articles » Resolvity Rolls out Cloud Telephony, IVR Product to Indian Companies » Moving to the Cloud Considered a Risk; Even with IVR » Consider Investing in Current IVR System to Handle Customer Service Obligations » New App for Android and iOS That Rivals Siri   Sponsored By: Panasonic SIP Corded and Cordless Phone Systems Thanks to Panasonic, there are now a variety of SIP phone options designed specifically to meet the needs of small and mid-sized businesses. Customers can choose from cordless and and corded lineups, the latter of which just added its newest model, the KX-UT670, Panasonic's Smart Desk Phone. Panasonic is making a big splash in the SIP market. Last year, Panasonic's SIP UT Series was named Best-of-Show in the Open Source Category at ITEXPO West 2011. Introducing Panasonic's SIP phones - the perfect communications tool for businesses or home offices.http://sip-phones.tmcnet.com/   Top Stories » Patent for Repeat Caller Process Granted to SpeechCycle » IVR Company Angel Welcomes Cloud Veteran to Team » Volcanic Activity Decoded Using Voice Recognition Software   From The Expert Corner February 07, 2012 Adding a Visual to the IVR - Will it Happen? By Susan J. Campbell, TMCnet Contributing Editor Long before Internet Explorer captured our attention on a first search through the new technology that was the Web, the Interactive Voice Response (IVR) system offered a similar function. The IVR didn’t take you on a journey through cyberspace, but it did connect callers to information contained in an organization’s databases.  While IE has been left to fend for its share of the market against Chrome and Firefox, the IVR has been left to audio operation. And, as this Plum Voice blog highlights, it doesn’t offer a visual interaction opportunity. If researchers at the IBM (News - Alert) Almaden Research Center succeed in their quest, however, that could soon change.  The move toward enabling IVR to be a visual experience in addition to an audio interaction is a key initiative for Min Yin and Shumin Zhai. The two have launched a series of experiments designed to focus on the benefits of augmenting telephone voice menus with “coordinated visual displays and keyword search... Read More   Featured Video Interview with OutStart   TMCnet Free Premium Content » The Customer Experience Pay Off » How Call Centers are Being Reshaped by Smartphones    Latest Blogs » Why Apple's A5 Processor is Big (Siri) + Why Doesn't Siri Support Dictating Emails? » Dell Voice Launches in Canada - Will it Fail As Badly As Dell Video Chat?   Featured Channels » Auto Attendant » IVR System » Call Recording   Webinars Download One of Our Webinars Today to learn about new opportunities to enhance your business. http://www.tmcnet.com/webinar/   Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet Columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

This email was distributed by: Technology Marketing Corporation, 800 Connecticut Avenue, Norwalk, CT 06854 As a valued reader or attendee of TMC's publications and events, you will occasionally receive carefully-screened offers and free product information via email. If you no longer wish to receive this type of email, please go to http://www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us to adjust your preferences.