Adding a Visual to the IVR - Will it Happen?

Having trouble viewing this email? View online.

»TMCnet » IVR Online Community » Subscribe

The latest news from the IVR Online Community. Sponsored by Plum Voice. Powered by TMCnet. Feature Articles Adding a Visual to the IVR - Will it Happen? Long before Internet Explorer captured our attention on a first search through the new technology that was the Web, the Interactive Voice Response (IVR) system offered a similar function. The IVR didn't take you on a journey through cyberspace, but it did connect callers to information contained in an organization's databases. Traffic Management Company Iteris Awarded Contract for Inland Empire's 511 Traveler System Riverside County Transportation Commission (RCTC) has awarded Iteris, Inc., a global provider of traffic management software, a $1.5 million contract in order to work on the area's 511 traveler information network. This lucrative contract will be spread out over a five-year period and is in cooperation with the San Bernardino Associated Governments. Moving to the Cloud Considered a Risk; Even with IVR It can be intimidating to take a risk in business, but without risk, we could easily be without innovation. The iPhone, tablet computers and even the Internet all emerged as a result of risk, creating opportunity and significant revenue in the process. When businesses make a change, the goal may be to improve services or reduce costs. Without the appropriate strategy for change, however, the risk can become reality. New App for Android and iOS That Rivals Siri Evi, a $0.99 iPhone app, is a sort-of Siri clone designed for people who don't have the iPhone 4S and want a Siri-like voice control experience. Evi is strictly an information gatherer, grabbing users information from the Internet or providing links as answer to questions you ask. The questions can either be spoken to Evi or manually typed. Resolvity Rolls out Cloud Telephony, IVR Product to Indian Companies Demand IVR and speech recognition provider Resolvity, Inc. has launched a cloud telephony product called VoiceGain, aimed at small to medium-sized businesses in India. Volcanic Activity Decoded Using Voice Recognition Software Yellowstone National Park has several geothermal areas of the park including geyser basins, as well as, hot springs and mud pots. The Norris Geyser Basin was able to decode volcano's messages to Phil Dawson, a geophysicist with the U.S. Geological Survey in California, using voice recognition software that he customized. Auraya Systems Announces Commercial Availability of ArmorVox Speaker Identity System Auraya Systems, a globally recognized expert on voice authentication solutions, has recently implemented the ArmorVox Speaker Identity System. SpeechCycle Awarded U.S. Patent for Speech Solution SpeechCycle has been awarded a U.S. Patent for a method and apparatus for call back disposition and re-evaluation in Interactive Voice Response (IVR) cased customer care. View all Communities

As a valued reader or attendee of TMC's publications and events, you opted-in to receive free product information and special promotional offers via email from the industry's leading vendors. TMC is pleased to provide you with this information-offer (TMC is not affiliated with this offer). If you no longer wish to receive this type of email, please go to www.tmcnet.com/enews/subs.aspx?eml=ignoble.experiment@arconati.us