 | | Contact Center Planning Channel Launched on TMCnet The Contact Center Planning channel, sponsored by Bay Bridge Decision Technologies, has been launched as the newest addition to the TMCnet Online Community program. The Contact Center Planning channel is designed for decision-makers from service providers and enterprise seeking information about contact centers-including forecasting, planning and addressing common occurrences within any call center. Information on the Contact Center Planning channel addresses issues important to decision-makers in the call center market. Visitors to the Contact Center Planning channel can find valuable resources such as feature articles, industry news, white papers, client success stories and blog posts. The Contact Center Planning channel can be found at: http://contact-center-planning.tmcnet.com Bay Bridge Decision Technologies powers customer contact channel strategic and capacity planning solutions, offering contact channel forecasting, capacity planning, staff planning and strategic analysis for major companies all over the world. About Bay Bridge Decision Technologies Bay Bridge Decision Technologies is the number one supplier of customer contact channel strategic and capacity planning solutions. In the decade since bringing to market the industry's first contact center capacity planning system, Bay Bridge has been driving innovation in contact channel forecasting, capacity planning, staff planning and strategic analysis for the world's top brands.
The company's CenterBridge suite of products supports the analytic and strategic performance needs of customer contact centers, branch locations, and processing organizations. CenterBridge drives more efficient staffing strategies, improved capital investment allocation, comprehensive performance planning, and improved risk management for the world's largest contact center organizations. | | | | Featured Articles Norwalk, CT - [February 15, 2012] TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Contact Center Planning channel, sponsored by Bay Bridge Decision Technologies, has been launched as the newest addition to the TMCnet Online Community program.
Although planning is a huge necessity faced by all businesses, forms of planning have necessarily evolved. Because technologies and customer demands change so rapidly in a global marketplace, strategies in corporate strategic planning, such as five years plans, have changed form.
Contact centers require a large amount of resources including, but not limited to, agents, equipment and a physical location. To overcome these obstacles, contact centers can turn to a planning solution such as CenterBridge that will allow companies to raise productivity while saving a great deal of money.
How do major companies in multiple industries streamline business operations? They turn to a contact center planning solution that offers an innovative, rapid and extremely accurate analysis of the most common situations that contact centers face on a daily basis.
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