CRM Trends and Implications

 

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A Smarter Approach to CRM Sponsored by IBM At its most basic level, customer relationship management (CRM) has always been about knowing your customers. Today, customers are simply demanding a new level of service. With instant access to information, customers expect a purchase experience that matches the ease and speed of the information-gathering experience. Read this white paper to see how a CRM solution can help you respond on the customers' terms. Download Now   ADDITIONAL RESOURCES Other IT Business Edge members who downloaded this white paper also expressed interest in the following offers: Converged Storage (A Vision for Emerging Customer Requirements) from HP Customer Lifetime Value for IT from IBM

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