Powerful Reporting for
Cisco UCC Contact Centers
Wednesday, February 29th 1:00PM ET / 10:00AM PT |  |
Now you can get even more value from your Cisco UCC Express (UCCX) or UCC Enterprise (UCCE) investment. VPI, a Cisco Solution Developer, VIP and SIP Partner, has integrated its award-winning VPI Performance contact center reporting and performance management software application with Cisco. This functionality complements and enhances the UCCX and UCCE platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive reports, scorecards and desktop tickers to empower contact center managers, supervisors and agents to make better, quicker decisions.
Learn how Cisco and VPI customer Straumann, a global leader in dental implant solutions and restorative dentistry, enhanced the capabilities of its Cisco Unified Contact Center system and operations with VPI's award-winning real-time performance reporting solution.
| | Register to attend the complimentary webcast, hosted by subject matter experts from
Straumann and VPI, to learn how you can: | - Create and report on metrics based on Cisco UCCX, UCCE and other contact center data (CRM, ERP, QA, WFM) to meet business objectives.
- Report across multiple teams and queues, locations and Cisco UCCX/UCCE systems to get a holistic view of contact center operations.
- Perform true historical reporting with unlimited data collection - get insights into trending over time and a historically accurate representation of your agents' group assignments.
- Create flexible grouping structures to report on groups and teams in any manner that makes most sense to your business.
- Drill through layers of data for root cause analysis and trigger targeted alerts, notifications and Coaching assignments based on performance thresholds to promptly correct performance gaps.
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Scheduling Conflict? Register for the Webinar and we'll send you the recorded version. | Presenters:
| Carlo Wise | | IT Specialist at Straumann |  Carlo Wise serves as a senior IT Specialist at Straumann, a global leader in dental implant solutions and restorative dentistry, leveraging his strong background in all facets of telephony and network systems integration. He is an experienced IT and Contact Center professional with over 16 years of experience in supporting and implementing Contact Center technologies in small to large Contact Center environments. Mr. Wise holds a variety of industry certifications, including Cisco, CompTIA and Redhat.
| | Delee Shields | | Channel Sales Director, VPI |  Delee has been instrumental in working closely with Cisco in developing VPI's Cisco Developer Network (CDN) Solution Developer, Value Incentive (VIP) and Solutions Incentive (SIP) partnership programs. She is responsible for working hand-in-hand with Cisco customers and channel partners through the entire sales process. She has extensive knowledge of Cisco Unified Communications product platforms and is highly experienced in contact center reporting, recording, workforce optimization, VoIP, LAN, WAN, MAN and wireless solution design. Prior to joining VPI as a sales engineer in 2007, she worked in sales and sales engineering capacities promoting Cisco solutions as well as earning her Cisco CCNA and CCNP certifications.
| | Stefania Viscusis | | Editor TMCnet |  Stefania Viscusi is an established writer and avid reader. She is a 2005 graduate of Albertus Magnus College, Magna Cum Laude. She currently holds a Bachelor's degree in English and a Bachelor's degree in Communications. Stefania has had four of her poems published by "Breakwater" (an Albertus-run literary magazine) and completed a successful internship with the Connecticut Trust for Historic Preservation as a Public Relations Specialist.
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