IVR Strategies - Are You Making the Best Use of Your Self-Service Portal?

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The latest news from the IVR Online Community. Sponsored by Plum Voice. Powered by TMCnet. ITEXPO East is in progress. REGISTER NOW! Feature Articles IVR Strategies - Are You Making the Best Use of Your Self-Service Portal? When considering customer service processes, it's important to remember that all customers are not created equal. They each have different needs and wants, as well as methods for expressing what it is they want from you. Perhaps most importantly is that few of them are willing to wait. Arkansas Bank Increases Productivity, Improves Customer Response with Fiserv IVR The First Financial Bank of Arkansas realized that its previous IVR system had reached the end of its useful life. The system couldn't respond quickly enough to customer demands, and maintaining the proprietary architecture took a great deal of time. The bank chose a solution from Fiserv, Inc. called ConvergeIT: IVR. So far, bank officials are happy with the results. IVR Solutions Provider Acclaim Telecom Services Unveils Smart SMS Messaging IVR application development and IVR cloud computing solutions provider Acclaim Telecom Services has added SMS Smart Notifications to its hosting offerings to tap over 290 million cell phone subscribers in the United States. IVR Customer Survey Advantages Stretch beyond Simple Cost Considerations A certain Snooozy has written an article detailing the advantages of using an IVR system for customer surveys. It contains some good points worth a closer look. Indosoft Unveils AMD and Voicemail Beep Tone Recognition Functions within Dialplan Builder Contact center software suite provider Indosoft has launched AMD and Voicemail Beep Tone recognition functions within its Dialplan Builder to implement dialer driven outbound Interactive Voice Response (IVR) applications. Welsh Government Plans to Provide Best Broadband Network to Citizens VoIP solutions are gradually taking the communications world by storm. They help organizations to communicate with their potential or current customers who are located all around the globe at a significantly reduced cost. Acrobits Releases Voice and Video App with SmoothFlow Technology for Apple's iPhone Acrobits, a software development company with a focus on VoIP Clients for mobile platforms, has launched a new combined Voice and Video application for Apple's iPhone. 60 Percent of Calls to Businesses Result in Product or Service Discussions A new study by Marchex has found that 60 percent of calls to businesses result in product or service discussions. The study was aimed to assess the outcome of calls received and the effectiveness of using calls to generate leads through the use of digital call advertising. View all Communities

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