Online Brokerage Customer Satisfaction Falls - TMCnet's Financial eNews

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» Financial Home   2/22/2012

Featured Articles » Online Brokerage Customer Satisfaction Falls » Itron 'Feeds the Meter' with $100 Million SmartSynch Acquisition » Ericsson Acquires Canadian Carrier Grade Wi-Fi Portfolio of BelAir Networks   Sponsored By: VPI WEBINAR: Powerful Reporting for Cisco UCC Contact Centers Wednesday, February 29th 1:00PM ET / 10:00AM PT REGISTER TODAY Now you can get even more value from your Cisco UCC Express (UCCX) or UCC Enterprise (UCCE) investment. VPI, a Cisco Solution Developer, VIP and SIP Partner, has integrated its award-winning VPI Performance contact center reporting and performance management software application with Cisco. This functionality complements and enhances the UCCX and UCCE platforms greatly by consolidating data and presenting actionable, real-time information in the form of Web dashboards, interactive reports, scorecards and desktop tickers to empower contact center managers, supervisors and agents to make better, quicker decisions. Learn how Cisco and VPI customer Straumann, a global leader in dental implant solutions and restorative dentistry, enhanced the capabilities of its Cisco Unified Contact Center system and operations with VPI's award-winning real-time performance reporting solution.   Top Stories » Buck's New Mobile Payment Solution Offers Consumers Single-click Mobile Purchase Option » A Large Number of Banks Now Leveraging Aptys PayLOGICS Platform » Redknee Billing Solutions Helps Smart Telecom Increase Revenue   From The Expert Corner February 21, 2012 Online Brokerage Customer Satisfaction Falls By Oliver VanDervoort , Contributing Writer There was a time when online brokerages were the new “it” activity that the Internet allowed us the ability to complete. No longer were we at the whim of large brokerage houses taking our money in order to provide a service we could provide to ourselves. Of course, there are some negatives of using an online brokerage as well and it seems that those negatives are starting to outweigh the positives as 2012 gets underway. In 2011, customer satisfaction of online brokerages sagged quite a bit and an annual study that was released Tuesday morning shows that customers believe there isn't much to separate the four big companies in the field. The study polled more than 1,200 people who use online brokerages and asked them to state their level of satisfaction with online brokerages from 1 to 100. While overall satisfaction did dip a little bit – approximately 2.6 percent to a score of 76 -- there is still a large swath of people who are perfectly happy using these kinds of services... Read More    Featured Videos Business Video Spotlight - Sorenson    Featured Resources » Volume vs. Meaning: Effective Customer Listening Requires More Than Keywords » Automated Listening vs. Keyword-based Monitoring » The ROI of Social Media Monitoring and Engagement   TMCnet's Blogs » Stop the Licensing Insanity, Cable Companies Need a Slingbox App » LightSquared Gets Square Rooted - 4G LTE Network Killed by FCC   Featured Channels » Budgeting Software » Call Center Certification » Enterprise SBC » Business Ethernet   Advertise With Us   General advertising Info: Click here      Contact Us   Company Directory    |    All Editors' Info   Become a TMCnet columnist! Become a TMCnet columnist! Want to contribute your expertise to a growing audience of technology professionals? Become a writer, blogger or columnist for the TMCnet Web site and this newsletter. Contact TMCnet Group Editorial Director, Erik Linask, at elinask@tmcnet.com for details.

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