E-Zine: Customer Experience Exchange, Issue 2

Featured e-zine on SearchCRM.com

Customer Experience Exchange E-Zine Issue 2

Sponsored by: SearchCRM

First impressions are usually the most important. And since a customer’s journey oftentimes begins with the contact center, the hub of the customer service universe should never be neglected when it comes to cultivating or optimizing your customer relationship management (CRM) strategy. The second issue of Customer Experience Exchange, an informative e-zine featuring various resources revolving around customer service, highlights the imperative nature of the contact center, often an overlooked facet of a customer’s experience. Take a look at this informative periodical now and gain insight from three articles on topics such as: How the contact center is striving to play a more strategic role in customer experience management (CEM) Why technology empowered agents facilitate a better customer experience What cross-channel communication CEM support is and why we need it And more!

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