| Featured White Paper on SearchCRM.com | |
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| How to reduce employee turn-over in contact centers | |
| Sponsored by: Calabrio, Inc. | |
| Contact center managers around the globe are struggling to keep up with their customer service demands due to quick employee turnover rates. According to The Bureau of Labor Statistics’ employee tenure report, employees aged 25 to 34 stayed on the job an average of only 3 years. With the cost of training a new employee at $5,000 a person, these facts and figures are not a positive for your business. As more Generation Ys enter the workforce your contact center management strategies need to drastically change. Read this white paper now for insight on how to retain contact center employees so your business can succeed, customer satisfaction can improve and costs stay low. | |
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