| iBenchmark - The Automated Benchmarking Solution  iBenchmark automates the process of benchmarking, transforming a valuable but time-consuming, manual process into an automated, user-friendly service that allows managers to monitor performance on a monthly basis. Monitoring your call center performance on a monthly basis will allow you to make decisions and select improvement initiatives that will have measurable impacts on the financial and operational performance of the contact center. iBenchmark thus represents a major step forward for call center decision-makers.
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| Monthly Reports To Help You Manage  BenchmarkPortal will provide you with the iBenchmark technology that allows your ACD (and eventually your IVR and Workforce Management Systems) to send metrics to us automatically. To do this, we have partnered with Symmetrics, creator of proven software that is simple to install and which makes the automated transfer of data easy and secure. Currently, iBenchmark is available for Nortel, Avaya, Cisco and Siemens ACDs. We are currently working to include other ACDs that should be available later in 2012. Reviewing Your Results With a Certified Expert Each Month Your certified expert will dig into your metrics, help you interpret your benchmarking results and guide you through a process of discernment, decision-making and execution of improvement initiatives. This includes reviewing your results with you by WebEx each month, and tracking your metrics and calculating your improvements in terms of costs and in terms of quality and customer satisfaction. In this way, we believe that iBenchmark will become a valued part of your management approach. iBenchmark reports can become key components of your presentations to senior management and will show the progress you are making and the value you are adding. The Advantage of Expert Advice - BMP certified experts have years of experience
- Recognized thought leaders, instructors, authors
- Continual update training using research-based best practices
- Experts provide monthly updates via conference call
- Available for on-site assistance
- Just the right level of support for your individual needs
- Savings calculations, ROI calculations, even EPS calculations can be made with your BMP expert
 | Complimentary Live Webinar About The Latest Innovation in Benchmarking Technology - iBenchmark!  Date: Thursday, May 31st, 2012
Time: 10am PT/11am MT/2pm CT/1pm ET
Duration: 1 Hour
Topic: iBenchmark Information
Presenters: Bruce Belfiore, CEO, BenchmarkPortal and Chris Rouse, Marketing Director, Symmetrics
In this webinar, you will learn how iBenchmark will: - Greatly improve customer service and pinpoint areas of potential cost savings
- Provide monthly reports comparing your center's metrics to the industry and averages over a one-year period
- Help you determine the competitive impact of improvements in metrics before you invest time and money (using the interactice "Sandbox Tool")
- Uncover performance gaps compared with the industry
- Point toward issues with people, processes, technology
- Quantify and monetize gaps to show impact
- Assist with decision-making and provide management with insights
- Provide basis for improvement roadmaps and goal setting
- Become a key element in your manager's toolbox
- Become hard evidence of value you bring to the enterprise
Click Here To Register For The Webinar View iBenchmark Press Release View iBenchmark Website
Contact Us to Get Started With iBenchmark  |
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