IVR Works to Better Understand Tone

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The latest news from the IVR Online Community. Sponsored by Plum Voice. Powered by TMCnet. Feature Articles IVR Works to Better Understand Tone When people talk to each other, they can get a better idea of the moods coloring their speech by looking at their inflection, tone of voice, body language and the like. But machines like IVR-Interactive Voice Response-platforms enjoy no such capability. Though that's looking to change with some new advancements in the field. Potter Voice Technologies Files Suit against Mobile Manufacturers and Tech Majors Potter Voice Technologies, a provider of Interactive Voice Response (IVR) technologies, has filed patent infringement lawsuit against Apple, Google, and other cell phone manufacturers and technology firms. IVR: Philips Speech Processing in Pact with Vertex Philips Speech Processing, a provider of digital dictation, transcription, IVR and voice workflow solutions, announced it is partnering with Vertex Solutions Corporation, an IT solutions provider for the law industry, to provide clients and prospects with advanced voice productivity solutions. IVR Technology Group Integrates Mercury Tokenization for Secure Payments by Phone IVR Technology Group, a provider of intelligent voice response services, has integrated Mercury tokenization for secure payments by phone. The company connects industries using automated call center technologies with applications to streamline operations. Datatel Communications Inc Adds Integrated Customer Satisfaction Survey to IVR Telephone Payments as a Service Datatel Communications , a company that specializes in PCI compliant IVR Telephone Payment solutions, recently unveiled its new IVR customer satisfaction survey capabilities. This service is an addition to its existing PCI compliant IVR Telephone Payments As A Service for call centers. NET Delivers Secure Voice and Data Apps to Government Customers NET is delivering secure voice and data applications to government customers and is exhibiting at the DISA Mission and Partner Conference, May 7 -10, 2012 at the Tampa Bay, FL Convention Center in booth 543. Cyara Solutions Expands IVR Testing Facilities Cyara Solutions, which provides solutions for testing, monitoring and simulation of interactive voice response (IVRs) and contact center systems and applications, is announcing the expansion of its testing capacity. The company has added another U.S. data center located in Sunnyvale, California. View all Communities

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